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Technical Help Desk Agent

3 weeks ago

Manama, Manama, Bahrain Bahrain Telecommunications Company Full time
About the Role

We are seeking a highly motivated and experienced Service Desk Specialist to join our team at Bahrain Telecommunications Company. The successful candidate will be responsible for providing exceptional customer service and technical support to our Enterprise customers.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of technical issues related to Data or Fixed Line Services. If you are a team player with a passion for delivering high-quality customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  1. Manage and resolve customer inquiries and technical issues in a timely and efficient manner.
  2. Develop and maintain accurate records of customer interactions and technical issues.
  3. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends.
  4. Work collaboratively with internal teams to achieve business objectives.