
Store Team Leader
1 day ago
Job Summary & Purpose:
To lead, inspire and motivate the store team to deliver exceptional customer service.
Main Responsibilities:
- Lead, inspire and motivate store teams to achieve top-line targets
- Monitor and review activities of all support functions against pre-determined targets, focusing on productivity increase and improving efficiency
- Work closely with the Country Manager – Operations to develop and implement manpower plans and budgets for the store
- Collaborate with the Country Manager to set targets for each category within the store and communicate these targets to each team member
- Ensure the store operates as an independent profit center, focusing on improving efficiency/productivity and expenditure control
- Achieve store KPIs such as ATV, Conversion, targeted penetration etc.
- Develop rosters that provide full coverage across all support departments
- Identify training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated
- Ensure the store operates in line with standard operating procedures to prevent losses through damage or pilferage and protect profits
- Review, monitor and track performance of each department on a daily, weekly and monthly basis
- Verify store layout is in line with store planograms and visual merchandising aligns with brand guidelines
- Monitor product availability for in-store promotions and campaigns, reporting any shortfalls to the Country Manager
- Conduct regular team meetings to communicate performance, expectations, recognize good performance and share business-related updates
- Implement store-specific projects such as maintenance or improvements without interruptions to store operations
About RESO:
We're a dynamic retail organization seeking a Store Team Leader who can drive excellence in customer service and store operations. Our ideal candidate is a motivated leader with experience in driving results-oriented teams.
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