Hotel Executive in Charge of Accommodations
7 days ago
About RESO:
We strive to create lasting impressions that will stay with our guests for a lifetime. Our purpose is rooted in our belief that life is richer when we connect with others and the world around us.
The Assistant Director of Rooms is a vital part of this vision. This position leads all departments within the rooms division, providing direction and support to Heads of Department and staff to deliver exceptional guest experiences.
Key Accountabilities:
- Sustain high levels of guest satisfaction through effective employee performance monitoring.
- Directly oversee all departments in the division (FO, Concierge, Housekeeping, Spa, Bell & Door, Boutique).
- Provide authoritative guidance to Heads of Department to drive departmental excellence.
- Rationalize processes to focus on guest-centricity and quality.
- Systematically review guest activities to inform service enhancements.
- Become the primary point of contact for VIPs to ensure personalized attention.
- Stay up-to-date on KPIs and financial objectives to motivate and direct teams.
- Embark on guest-centric projects to amplify loyalty and satisfaction.
- Nurture colleague growth to develop a robust talent pipeline.
- Regularly inspect the physical condition of front and back-of-house areas.
- Contribute to regular operational meetings to stimulate interdepartmental collaboration.
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