Hotel Receptionist

6 days ago


Manama, Manama, Bahrain RESO Full time

Job Overview

The role of a Front Desk Agent is to provide exceptional guest experiences from check-in through check-out. As a key representative of the hotel, you will be responsible for achieving positive outcomes from guest queries in a timely and efficient manner.

Main Responsibilities:

  • To ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required
  • To keep both the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and other departments
  • To demonstrate a high level of customer service at all times
  • To attend appropriate training courses when required, and assist with the Night Team's training and development efforts
  • To maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • To comply with hotel security, fire regulations, and all health and safety legislation
  • To act in accordance with policies and procedures when working with front of house equipment and property management systems

Key Skills and Qualifications:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • A positive attitude and good communication skills
  • A commitment to delivering a high level of customer service
  • Excellent grooming standards
  • The ability to work on your own and as part of a team
  • Competent level of IT proficiency

About Working for RESO

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.


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