Luxury Sales Director for a Premier Hotel Experience

2 weeks ago

Manama, Manama, Bahrain RESO Full time

About Four Seasons

Four Seasons is a world-renowned hospitality brand that thrives on its exceptional team members. We are a collective of individuals who strive to excel, collaborate, and treat each other with the same respect we would like to receive.

Our team members worldwide craft unforgettable experiences for our guests, residents, and partners by combining luxury with genuine warmth. We understand that empowering our people with an outstanding employee experience and company culture is essential in delivering exceptional guest experiences. At Four Seasons, we believe in acknowledging familiar faces, welcoming newcomers, and treating everyone we meet with kindness and respect. Whether you work with us, stay with us, live with us, or discover with us, we aim to create lasting impressions that will stay with you forever.

This philosophy comes from our conviction that life is more enriching when we genuinely connect with the people and world around us.

About the Location

Located on an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay stands as an iconic landmark, seamlessly blending the essence of a beach holiday with an urban getaway. The hotel's unique architecture has made it a sought-after destination in its own right.

The Role of a Luxury Sales Director

The Director of Sales oversees and motivates the department's activities and team to ensure all salespersons meet their quotas, focus on individual accounts and group bookings, and coordinate transient demand to yield the maximum revenue per available room. This position is responsible for achieving revenue goals, KPIs, guest satisfaction, employee satisfaction, and the financial performance of the department.

Your Key Responsibilities

  • Hire, retain, and develop diverse, high-caliber talent that makes a strong positive impact on the organization, creates, and sustains a work environment that embodies the brand's culture, ensures fair and equitable treatment, and associate satisfaction to enable business success.
  • Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
  • Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation.
  • Ensure the development of strategic account plans for the demand generators in the market.
  • Deploy sales teams against appropriate market segments and constantly monitor performance.
  • Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
  • Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image.
  • Develop and execute a marketing strategy to drive revenue and meet property objectives.
  • Ensure sales and marketing information provided to the operations departments is timely, accurate, and enables the property to meet or exceed guest expectations, create customer loyalty, and grow market share.
  • Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
  • Know the business, the competition, the clients, and customer trends.
  • Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
  • Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
  • Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
  • Conduct sales calls, prospecting calls, site inspections, and entertainment.
  • Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
  • Lead on-property sales functions and leverages above property sales resources to deliver results.
  • Achieve desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
  • Assign clear goals to team members to assure success and accountability for results.
  • Encourage sales team to set and exceed challenging objectives.
  • Maintain strict confidentiality and ensure work is of the highest level.
  • Be responsible for all aspects of systems, administration, database, and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team.
  • Responsible for overseeing the contract document, escrow, loan servicing, and reporting processes for new sales, buybacks, repurchases, and re-sales.
  • Manage specific markets and segmentations.
  • Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Ensure full adherence to the hotel grooming standards.

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