Bahrain Telecommunications Representative

6 days ago

Manama, Manama, Bahrain Bahrain Telecommunications Company Full time
Job Overview:
Batelco is seeking a skilled Sales Executive to join our team. This role involves promoting and cross-selling our range of products and services through retail shops, telemarketing, road shows, and other events.

Main Responsibilities:
Promote and cross-sell Batelco's existing product range through various channels to achieve individual sales targets.

• Conduct market studies to identify potential venues for hosting events and roadshows.
• Organize and participate in roadshows, events, and make telemarketing calls to generate sales leads.
• Process customer service requests in a timely and accurate manner.
• Regularly track and clear suspended and rejected service requests.
• Conduct background checks for provisioning services.
• Collect, validate, and upload consumer documents and initiate service provisioning requests.
• Restore disconnected services on time according to credit control procedures after receiving outstanding dues on customer accounts.
• Carry out daily cash and revenue collection in a secure manner.
• Prepare and tally daily financial transactions.
• Deposit all revenue collections ready for banking within the stipulated time period.
• Conduct and report daily stocktakes to ensure optimal inventory levels are maintained.
• Liaise with internal departments to address customer queries related to partial payments, disputes, instalments, refunds, or transfers.
• Collaborate with the Product Marketing and Marketing Communication teams for promotions at retail outlets.
• Follow processes and quality standards while addressing customer requests to ensure high customer satisfaction.
• Undertake execution of any project or initiative for the department and organization as identified based on business needs.
• Attend trainings as per the plan and complete the PMS process and employee engagement surveys on time.

Requirements:
• 0-3 years of experience in Sales & Marketing.
• Experience in customer care or a customer environment.
• Fluency in oral and written Arabic and English or other languages.
• Bachelor's Degree in Marketing or Sales.

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