Trainee Debt Collector for Timely Payments and Customer Support

4 days ago


Manama, Manama, Bahrain RESO Full time
About the Role
At RESO, we are seeking a Trainee Debt Collector to manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

Main Responsibilities:
• Conduct outbound calls to customers for the purpose of collecting overdue payments.
• Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
• Maintain accurate records of customer interactions and collection efforts in the database.
• Resolve customer inquiries and issues related to their accounts or collections.
• Develop and implement effective collection strategies to improve recovery rates.
• Send loan collection cases to court when necessary, following company policies and legal guidelines.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Monitor and report on collection performance metrics.

Required Skills and Qualifications:
• Strong verbal communication skills.
• Proficiency in negotiation and conflict resolution.
• Knowledge of collection regulations and compliance standards.
• Familiarity with products and services.
• Ability to work with databases and customer management software.
• Strong organizational skills and attention to detail.
• Bachelor's degree in Finance, Business Administration, or any relevant field.
• 0-2 years' experience.

About Application Process
If you meet the criteria and are enthusiastic about the role, we would welcome your application.

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