IT Customer Support Professional

2 days ago


Manama, Manama, Bahrain Trace Systems Inc. Full time
Key Responsibilities:

This role involves providing expert-level technical support to our clients, addressing a wide range of issues related to computer systems and networks.

  • Field trouble calls via phone and computer trouble ticketing system.
  • Perform laptop imaging.
  • Perform basic IP troubleshooting.
  • Build user accounts on domain.
  • Add and remove computers from Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Build exchange mailboxes.
  • Troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document trouble calls and computer/network actions for reporting purposes.
  • Travel CONUS/OCONUS to support missions up to 10%.
Essential Qualifications:
  • An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • US Citizenship is required due to the nature of the work and contract requirements.
  • A minimum of seven years of experience with IT systems, including four years in IT customer support and two years in a military environment.
  • A+, Network+, and Security+CE certifications, as well as CCNA certification, are mandatory.
  • Associates degree in Networking, or eleven years of recent specialized experience.


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