Zain1478 - generation z, collection and assisted welcome call trainee

4 days ago


Manama, Manama, Bahrain RESO Full time
About The Role To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships. Main Responsibilities and Duties Conduct outbound calls to customers for the purpose of collecting overdue payments. Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup. Maintain accurate records of customer interactions and collection efforts in the database. Resolve customer inquiries and issues related to their accounts or collections. Develop and implement effective collection strategies to improve recovery rates. Send loan collection cases to court when necessary, following company policies and legal guidelines. Collaborate with other departments to address customer needs and enhance service delivery. Monitor and report on collection performance metrics. Skills and Knowledge Strong verbal communication skills. Proficiency in negotiation and conflict resolution. Knowledge of collection regulations and compliance standards. Familiarity with products and services. Ability to work with databases and customer management software. Strong organizational skills and attention to detail. Education and Experience Bachelor's degree in Finance, Business Administration, or any relevant field.0 - 2 years' experience. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CVPassport-size photograph Highest Education Qualification
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