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Airside Management Lead
3 days ago
About this Opportunity
We are currently seeking a talented and dedicated professional to join our team as an Airport Services Duty Supervisor at RESO. In this role, you will be responsible for directing your team to deliver exceptional customer service to our passengers.
Main Accountabilities
- Leading the team to achieve on-time flight closures and passenger boarding.
- Coordinating with ground handling agents to ensure seamless airport operations.
- Supervising airport staff to ensure efficient airport operations.
- Determining optimal duty allocations for customer service agents.
- Providing critical support during flight disruptions and misconnections.
- Conducting thorough checks to ensure the safe operation of aircraft and ground equipment.
- Preparation of accurate records and reports while maintaining a clean workspace.
- Acting as primary contact for agents requiring assistance.
- Ensuring adherence to strict safety, security, quality, and environmental management protocols.
Essential Requirements
- Relevant college or university qualification.
- At least 4 years of experience in airline or ground handling operations at a supervisory level.
- Excellent English communication skills.
- Comprehensive knowledge of weight and balance, ramp handling, and dangerous goods regulations.
- Ability to work effectively under pressure while maintaining high customer service standards.
- Familiarity with international aviation safety and security procedures.
- Background in passenger services, baggage services, ground operations, and dangerous goods regulations.
- High level of proficiency in computer software applications.
- Excellent customer service focus and delivery capabilities.
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