Key Business Development Manager

6 days ago

Manama, Manama, Bahrain RESO Full time

Job Description

We are seeking an experienced Branch Office Operations Lead to join our team at RESO. This role will be responsible for overseeing the efficient operation of our branch office, ensuring that all operational functions are completed and performed by branch staff.

About the Role

  • Supervise and lead a team of staff to provide members with a full range of products and services, including lending products and depository accounts.
  • Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed.
  • Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.
  • Participate in recruiting efforts, onboarding, and initial training of team members.
  • Participate in budget, purchasing, tracking, and records retention for business expenses.
  • Guide team development for continual growth in technical, soft, and leadership skills.
  • Provide applicable support to ensure the team achieves and maintains product, service, and business goals, including cross-servicing of Navy Federal products and services.
  • Assist with leading and training team members to deliver high-quality service to our members.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
  • Ensure the team follows, complies with, and regularly reviews all required policies, practices, and procedures.
  • Perform supervisory/managerial responsibilities: supervise daily activities, ensure adequate/staffed-skilled staffing; select employees, establish performance goals and priorities, prepare, conduct, and review performance appraisals, develop, mentor, and counsel staff.
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP).
  • Ensure section/branch goals and objectives align with division/department strategy.
  • Ensure efficiency of operations.
  • Act as Manager in the incumbent's absence.
  • Perform other duties as assigned.

Requirements

  • Familiarity with consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
  • Familiarity with multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Familiarity with functions relating to cash and ATM operations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Exposure to member/customer service operations.
  • Exposure to mentoring and leading employees.
  • Effective organizational, planning, and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.

Benefits

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

About Us

RESO values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

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