Front Desk Experience Specialist

1 day ago


Manama, Manama, Bahrain SYNX Reality Full time

**Company Overview**

SYNX Reality is a cutting-edge entertainment space that pushes the boundaries of virtual reality technology.

We are seeking a highly skilled and charismatic Front Desk Experience Specialist to join our team.

As a Front Desk Experience Specialist, you will be the first point of contact for our customers, providing an exceptional experience that sets the tone for their entire visit.

**Job Description**

As a Front Desk Experience Specialist, your primary responsibility will be to ensure that our customers have an unforgettable experience at SYNX Reality.

This includes:

  1. Greeting customers with enthusiasm and professionalism, making them feel welcomed.
  2. Answering inquiries about VR sessions, pricing, booking policies, and equipment.
  3. Assisting customers in selecting the best VR experience based on their interests and preferences.
  4. Ensuring that guests understand the safety protocols and equipment usage guidelines before sessions.
  5. Managing reservations through our online booking system and handling walk-in customers.
  6. Processing payments accurately using the POS system and issuing receipts.
  7. Tracking session schedules to prevent overbooking and ensuring smooth transitions.
  8. Recommending VR experiences, game bundles, and membership programs based on customer preferences.
  9. Upselling group packages, private events, and promotional offers.
  10. Encouraging guests to sign up for our loyalty programs, referral incentives, or memberships.
  11. Maintaining a clean and organized front desk, waiting area, and equipment station.
  12. Coordinating with VR facilitators and technical staff to ensure smooth operations.
  13. Handling minor troubleshooting for customer concerns or basic technical issues.
  14. Addressing minor customer complaints and escalating major concerns to the manager.
  15. Collecting and documenting customer feedback to improve overall experiences.
  16. Encouraging customers to leave online reviews and share their experiences on social media.

**Required Skills and Qualifications**

To succeed as a Front Desk Experience Specialist, you will need:

  • A background in retail, hospitality, gaming, or entertainment is preferred.
  • Strong communication skills, with the ability to clearly explain VR experiences to new customers.
  • Organizational abilities, efficiently handling bookings, payments, and session scheduling.
  • Tech-savviness, comfortable using POS systems, booking software, and basic troubleshooting (VR knowledge is a plus).
  • Sales and upselling skills, able to recommend and promote VR games, memberships, and premium experiences.
  • Adaptability and quick thinking, able to handle peak hours, customer issues, and technical concerns with confidence.

**Benefits**

As a member of our team, you can expect:

  • Competitive pay with performance-based bonuses.
  • Training and career growth opportunities within our growing startup.
  • A fun, supportive, and collaborative work environment.
  • Exclusive staff perks: free VR sessions & discounts on premium experiences.


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