
Front Desk Experience Specialist
1 day ago
**Company Overview**
SYNX Reality is a cutting-edge entertainment space that pushes the boundaries of virtual reality technology.
We are seeking a highly skilled and charismatic Front Desk Experience Specialist to join our team.
As a Front Desk Experience Specialist, you will be the first point of contact for our customers, providing an exceptional experience that sets the tone for their entire visit.
**Job Description**
As a Front Desk Experience Specialist, your primary responsibility will be to ensure that our customers have an unforgettable experience at SYNX Reality.
This includes:
- Greeting customers with enthusiasm and professionalism, making them feel welcomed.
- Answering inquiries about VR sessions, pricing, booking policies, and equipment.
- Assisting customers in selecting the best VR experience based on their interests and preferences.
- Ensuring that guests understand the safety protocols and equipment usage guidelines before sessions.
- Managing reservations through our online booking system and handling walk-in customers.
- Processing payments accurately using the POS system and issuing receipts.
- Tracking session schedules to prevent overbooking and ensuring smooth transitions.
- Recommending VR experiences, game bundles, and membership programs based on customer preferences.
- Upselling group packages, private events, and promotional offers.
- Encouraging guests to sign up for our loyalty programs, referral incentives, or memberships.
- Maintaining a clean and organized front desk, waiting area, and equipment station.
- Coordinating with VR facilitators and technical staff to ensure smooth operations.
- Handling minor troubleshooting for customer concerns or basic technical issues.
- Addressing minor customer complaints and escalating major concerns to the manager.
- Collecting and documenting customer feedback to improve overall experiences.
- Encouraging customers to leave online reviews and share their experiences on social media.
**Required Skills and Qualifications**
To succeed as a Front Desk Experience Specialist, you will need:
- A background in retail, hospitality, gaming, or entertainment is preferred.
- Strong communication skills, with the ability to clearly explain VR experiences to new customers.
- Organizational abilities, efficiently handling bookings, payments, and session scheduling.
- Tech-savviness, comfortable using POS systems, booking software, and basic troubleshooting (VR knowledge is a plus).
- Sales and upselling skills, able to recommend and promote VR games, memberships, and premium experiences.
- Adaptability and quick thinking, able to handle peak hours, customer issues, and technical concerns with confidence.
**Benefits**
As a member of our team, you can expect:
- Competitive pay with performance-based bonuses.
- Training and career growth opportunities within our growing startup.
- A fun, supportive, and collaborative work environment.
- Exclusive staff perks: free VR sessions & discounts on premium experiences.
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