Store Operations Manager

5 days ago


Manama, Manama, Bahrain RESO Full time
About RESO
GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. With investments spanning four key verticals – GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods – under the ownership and management of the Baker family, it has become a leading global company affiliated with the world's most successful and respected brands in the well-being sector.

About The Role
As a Store Operations Manager, you will be responsible for communicating store targets to the team and driving sales to achieve financial objectives. You will maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products. Additionally, you will oversee and monitor all point-of-sale activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.

Your Key Responsibilities
• Communicate store targets to the team and drive sales to achieve financial objectives
• Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
• Oversee and monitor all point-of-sale activities in the store
• Track and evaluate brand sales performance, research market trends, and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitor and analyze sales reports and provide insights to maximize stock potential
• Ensure accurate stock merchandise and management within the store
• Coordinate with facilities department on repairs or replacements of furniture or equipment
• Maintain staffing levels consistent with operational needs to ensure exceptional customer service
• Define goals and key performance indicators for each member of the team and ensure effective implementation of GMG's performance management process
• Develop talent within the team by providing guidance, mentoring, and coaching to achieve defined goals

About You
You are a results-driven professional with excellent leadership and communication skills. You have experience in managing store operations, overseeing teams, and driving sales growth. You are detail-oriented, organized, and able to multitask effectively. You have strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement solutions. You are committed to delivering exceptional customer service and ensuring a positive shopping experience. You are a strategic thinker who can develop and implement plans to achieve business objectives.

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