Store Operations Manager
5 days ago
About Gulf Marketing Group
Gulf Marketing Group is a leading family-owned company in the Middle East, operating across the GCC and boasting a diverse portfolio of retail outlets, brands, and consumer services.
About the RoleThe Store Operations Manager is responsible for managing day-to-day store operations by implementing company policies and procedures and driving commercial performance to achieve store objectives.
Key Responsibilities- Manage day-to-day operations of the store to ensure objectives are achieved.
- Greet customers and describe product features and benefits; demonstrate the use and handling of the product.
- Educate clients on brands' quality standards and specifications.
- Advise customers on product ranges best suited to their needs; answer queries to help them make purchase decisions.
- Resolve customer complaints and respond to comments in a timely and professional manner.
- Maintain proper loss prevention standards and ensure compliance with cash handling and theft prevention.
- Implement in-store promotions for assigned sections, ensuring price changes are carried out effectively as per brand guidelines.
- Implement seasonal and sale layouts to ensure brand-specific merchandising standards are consistently delivered.
- Ensure all products are price tagged and bar-coded before display.
- Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
- Ensure all stock administration (stock count, dispatch, and delivery) is recorded accurately and categorized correctly.
- Maintain awareness and vigilance of security in the store at all times.
- Ensure the highest standards of housekeeping and grooming etiquettes are maintained in-store at all times.
- Define goals and key performance indicators for each team member and ensure effective implementation of GMG's performance management process.
- Develop talent within the team by providing guidance, mentoring, and coaching to achieve defined goals.
- Drive a culture of feedback and coaching in the Business Unit/Department by providing ongoing feedback, identifying development needs, and coaching employees on areas of improvement.
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