Retail Operations Manager

4 days ago


Manama, Manama, Bahrain RESO Full time

As a key member of the RESO team, you will play a vital role in driving sales growth and excellence in our Bahrain store. We are seeking an experienced Store Supervisor to join our luxury retail group, who can effectively lead and motivate our sales teams to achieve exceptional results.

About the Role

We are looking for a skilled professional with a strong background in sales and leadership, who can provide excellent customer service and drive sales performance. Your primary responsibility will be to understand and satisfy customer needs, while achieving sales targets and increasing revenue through effective sales techniques, upselling, and cross-selling.

You will also be responsible for maintaining high standards of customer relationships, product knowledge, and visual merchandising. Additionally, you will need to ensure stock replenishment, maintain cleanliness and hygiene standards, and implement CRM systems at the store level.

Key Responsibilities

  • Provide exceptional customer service, understanding and addressing customer queries about products, prices, and services.
  • Advise customers on product ranges best suited to their needs, ensuring a positive buying experience.
  • Achieve sales targets and increase revenue through effective sales techniques, upselling, and cross-selling.
  • Maintain high standards of customer relationships, ensuring long-term brand loyalty.
  • Ensure accurate and timely stock replenishment, maintaining high levels of inventory management.
  • Implement and maintain CRM systems at the store level, providing relevant feedback and insights.
  • Coordinate with the Customer Care Centre for after-sales service, ensuring seamless customer experience.
  • Generate daily sales reports, analyzing data to inform sales strategies and improve performance.
  • Follow all company procedures, including ordering, cash handling, and other common practices.

Requirements

To succeed in this role, you will need:

  • Minimum 3-4 years of experience as a senior sales or supervisor, preferably in the watch industry.
  • Strong communication skills, with the ability to build rapport with customers and colleagues.
  • Excellent product knowledge, with a thorough understanding of features and benefits.
  • Strong numerical and IT skills, with the ability to analyze data and make informed decisions.
  • Good presentation skills, with the ability to engage with customers and promote products effectively.


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