Business Excellence Strategist

22 hours ago

Manama, Manama, Bahrain beBeeGovernance Full time 40,115 - 50,123
Job TitleAbout the Role

The primary objective of this position is to create and implement effective governance frameworks, change management strategies, process optimization initiatives, and customer experience enhancements across the organization.

This role aims at achieving operational excellence by fostering a culture of continuous improvement, regulatory compliance, and customer-centricity.

Through cross-functional collaboration and strategic leadership, the role drives measurable improvements in service quality, process efficiency, and customer satisfaction.

Key Responsibilities
  • Develop and maintain comprehensive governance frameworks for business and customer excellence initiatives.
  • Identify, assess, and implement process improvement opportunities to enhance efficiency, reduce costs, and improve service quality.
  • Lead customer journey mapping and Voice of the Customer (VOC) initiatives to identify pain points and improvement opportunities.
  • Design and maintain performance dashboards to provide visibility into process, governance, and customer experience metrics.
  • Engage with senior leadership and cross-functional teams to align on strategic priorities and excellence initiatives.
Required Skills and Qualifications
  • Bachelor's degree in Finance, Accounting, Economics, Risk Management, or a related field.
  • Master's degree (MBA or equivalent) is preferred.
Preferred Certifications
  • Certifications in Lean Six Sigma (Green Belt or Black Belt), Business Process Management (BPM), or Customer Experience (e.g., CCXP).
Minimum Requirements
  • 8-10 years of progressive experience in business process excellence, governance, change management, or customer experience within the banking or financial services sector.
  • Strong knowledge of governance frameworks, regulatory requirements, and operational risk.
  • Proven track record in delivering measurable process improvements and CE enhancements.

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