Telecom Operations Associate

4 days ago


Manama, Manama, Bahrain VIVA Bahrain Full time
About the Role
As a Telecom Operations Associate - Performance Improvement Specialist at VIVA Bahrain, you will play a crucial role in enhancing our customer experience and driving business growth. This position requires a strong analytical mindset, excellent communication skills, and a passion for continuous improvement.

Key Responsibilities:
• Prepare and present management reports to highlight key sales, claims, complaints, and support metrics, trends, and performance indicators.
• Conduct gap analysis by listening to sales calls, mystery shopping, gathering findings, and implementing initiatives to drive improvement.
• Collaborate with internal teams and external partners to resolve customer queries, complaints, and disputes within Service Level Agreements (SLAs).
• Design and conduct training for internal and external sales and support teams, monitoring the impact of such training.

Requirements
A Bachelor's degree in Marketing or any relevant field is required. Minimum 3 years of overall experience in telecom sales and support or customer experience is necessary. The position will be hired through our outsource partner.

What We Offer
VIVA Bahrain offers a dynamic work environment that encourages professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' lives. If you are enthusiastic about this role and possess the necessary skills and qualifications, we would welcome your application.

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