Technical Operations Specialist
5 days ago
As a Technical Operations Specialist at Huawei, you will play a vital role in ensuring the smooth operation of our telecom solutions. You will be responsible for delivering operational requests and new customer requests within Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Main Responsibilities:
- Act as a single point of contact for all incidents, problems, and Root Cause Analysis (RCA) assigned to you.
- Ensure process compliance in terms of Incident Management, Problem Management, Knowledge Management, Vendor Management, Change Management, and other relevant processes.
- Manage shift staffing schedules to maintain adequate staffing and skill levels throughout operational hours.
- Lead the Application Support desk team activities and act as an escalation point for difficult or controversial calls.
- Represent the Application Support team at meetings and arrange staff training and awareness sessions.
- Perform briefings to Application Support staff on changes or deployments that may affect volumes at the Service Desk.
- Assist analysts in providing first-line support during high workloads or when additional experience is required.
We are looking for a highly skilled and experienced individual with the following qualifications:
- Graduation or above in Computer Science.
- At least 4 years of experience in Application Support and Development.
- Strong knowledge and experience in Tomcat, Web Skills, Application Servers, Unix, Shell Scripting, Internet and Intranet portals, MYSQL, and Oracle.
- Good understanding of day-to-day operations and troubleshooting of ERP, integrations, and interfaces.
- Excellent English language skills; Arabic is a plus.
- Good communication skills and ability to handle customers effectively.
- ITIL processes knowledge, including Incident, Change, and Problem Management, is a plus.
Huawei is a leading telecom solutions provider, owned entirely by its employees. We have established end-to-end advantages in telecom network infrastructure, application & software, devices, and professional services. Our products and solutions have been deployed in over 100 countries and have served 45 of the world's top 50 telecom operators, as well as one-third of the world's population.
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