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IT Helpdesk Specialist
1 week ago
Nexcel Computer Solutions is a leading provider of innovative IT solutions.
Job Description:We are seeking a highly skilled and experienced Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
The ideal candidate will have a minimum of 2-3 years of experience in desktop support, with expertise in Microsoft Office applications, PC maintenance, hardware troubleshooting, and networking.
Key Responsibilities:
- Provide level one and level two technical support to clients via phone, email, or on-site visits
- Resolve hardware and software issues efficiently and effectively
- Maintain and troubleshoot computer systems, printers, and other peripherals
- Collaborate with the network team to ensure seamless connectivity and troubleshoot network-related issues
- Develop and deliver training sessions to end-users on various IT topics
Requirements:
To be successful in this role, you must have:
- A minimum of 2-3 years of experience in desktop support
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Knowledge of Microsoft Office applications and PC maintenance best practices
Benefits:
Nexcel Computer Solutions offers a competitive salary and benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.
Join us in delivering exceptional IT services and making a real difference in people's lives.
