IT Support Assistant

3 weeks ago

Manama, Bahrain Hejaz Financial Services Full time

Great opportunity to join a fast-growing business
- Competitive remuneration package
- Part of a dynamic team that embraces diversity and great initiatives

**About the Company**

Hejaz MENA W.L.L is part of Hejaz Group that provides a broad range of financial services across investment management, pension management services, financial advice, and lending to a large and diversified client base including corporations, financial institutions, and individuals.

Hejaz Group, headquartered in Melbourne, has a clear vision to continue to grow and provide high quality services to its clients. With our expansion to the MENA region and the UK market, we are looking for top talents to join us on our sustained rapid growth journey.

At Hejaz, we embrace continuous learning, growth mindset, teamwork, and collaboration. We have a friendly and supportive work environment where ongoing development, innovation and great initiatives are embraced by leadership and staff across all levels.

**About the Role**

As the IT Support Assistant, the primary focus of your position is to provide a single point of contact and high-quality customer service, communication and support for queries, incidents and service requests across a range of IT and business services provided by the IT team.

**Key responsibilities**
- General maintenance and administration of hardware, software, and operating systems.
- Perform system diagnostic installation and testing of software and hardware.
- Assist with configuration and installation of all new IT hardware.
- Monitor systems and procedures and make recommendations for improvement.
- Create and manage assigned tickets via the ticketing system and respond to tickets promptly.
- Escalate vendor issues to external providers and track the progress of escalated.
- Escalate or raise problems of concern or impact on operations to the IT Team Leader.
- Provide training and support to users where required.
- Ensure asset register/monitoring is maintained and updated.
- Undertake research and continuously build IT knowledge.
- Assist with user and site setups and configurations.
- Adhere to established policies and procedures.
- Assist with other reasonable tasks as required by the line manager.

**Requirements**:

- Minimum 2 years’ experience in a similar position.
- Qualifications in Computer Science, Information Technology or another relevant field
- Excellent written and verbal communication skills in English
- Excellent troubleshooting - desktop computers, laptops, tablets, printers, peripherals, phones and mobile devices.  
- Prior experience in Desktop Support and Helpdesk Administration 
- Systems Administration, Virtualization and Firewall management are highly desirable. 
- Understanding of Active Directory, Microsoft Azure and corresponding online services.
- Advanced skills with Microsoft programs including SharePoint, Teams, and Outlook. 
- Professional verbal and written communication skills in Arabic and English.
- Ability to plan, prioritise and complete work targets/activities with minimum supervision.
- Ability to collaborate and maintain good relationships with staff and external stakeholders.
- Ability to multitask requests, events, systems and deadlines
- Professional proficiency in Arabic and English

**To submit your resume, please click the ‘Apply’ button. Only shortlisted applicants will be contacted.

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