Quality Assurance Manager Lead

1 week ago


Manama, Manama, Bahrain Non-disclosed Full time
Job Description

We are seeking a highly skilled Quality Assurance Manager to drive excellence in our Operations and Technology departments. This role requires a strong leader who can develop and implement policies, processes, and standards to ensure service delivery meets industry best practices.

  • Main Responsibilities:
  1. Develop quality assurance plans and conduct periodic reviews to assess service delivery activities and work products.
  2. Prepare assessment reports and present recommendations for improvements.
  3. Institutionalize quality practices across the department by assessing staff adherence to policies and procedures.
  4. Promote a culture of quality excellence by fostering customer-centric approaches and standardization.
  5. Actively seek opportunities for process improvement and automation.

Requirements:

  • A university degree in Information Technology or related field.
  • Relevant professional certification such as CISA/CIA is an added advantage.
  • Minimum 5 years of experience in a quality management position focused on operations and technology.

Key Skills:

  • Leadership and management skills.
  • Strong communication and negotiation skills.
  • Ability to work well under pressure and take quick decisions.
  • Excellent analytical thinking skills.
  • Good technical skills.


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