Luxury Retail Store Team Leader

5 days ago

Manama, Manama, Bahrain Chalhoub Group Full time
About Us

Chalhoub Group is a renowned luxury retailer in the Middle East, boasting over six decades of experience in delivering exceptional customer experiences. Our organization has evolved significantly, expanding its services to include distribution and marketing, as well as owning eight premium brands and representing over 300 international labels across various categories such as luxury, beauty, fashion, and art de vivre.

Sustainability Commitment

We are dedicated to embedding sustainability at the core of our business strategy, prioritizing people, partners, and the planet. As a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles, we strive to create a positive impact on society.

Your Role

As a Store Supervisor, you will play a pivotal role in assisting the Store Manager in managing team performance, achieving sales targets, and ensuring an exceptional guest experience. Your responsibilities will include leading by example, communicating brand values, and maintaining shop standards. You will also be responsible for scheduling, stock management, and collaborating with the sales executive team to drive sales.

Key Responsibilities:
  • Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
  • Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
  • Build and maintain guest experience standards in order to build strong loyalty.
  • Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
  • Execute and participate in projects and community events and activities with minimal supervision.
  • Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
  • Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
  • Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives.
  • Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager.
  • Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
  • Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
  • Manage VIP Guests relationships.
  • Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
  • Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand's VM guidelines.
  • Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.).
  • Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements.
  • Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, and escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
Requirements

To succeed in this role, you will need a minimum of one year of retail management experience.

About Working With Us

We offer a range of benefits, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We believe in providing opportunities for growth and development, and we welcome diversity and inclusion in the workplace.

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