
Telecom Data Expert
7 hours ago
Zain is seeking a highly skilled Analytics Professional to join its team.
About the Role
- The successful candidate will be responsible for conducting comprehensive analysis throughout the entire data lifecycle, including requirements gathering, activity analysis, and design assessment.
- They will develop robust analysis and reporting capabilities using advanced techniques and tools, leveraging statistical models, machine learning algorithms, and data visualization.
- The specialist will monitor performance and implement quality control plans to ensure accurate results, while proactively identifying improvement opportunities to enhance operational efficiency.
- Staying updated with industry trends, they will contribute to strategic decision-making and the organization's success by leveraging data-driven insights in a rapidly evolving telecom landscape.
Main Responsibilities and Duties
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Locate and define new process improvement opportunities.
- Coordinate tools for process management and ensure that cycle guidelines are adhered to.
- Arrange anomalies of consumption and identify errors in data and take measures to resolve them.
- Evaluate business data to identify their different characteristics and locate their similarities to find ways they can be integrated for better results.
- Design comprehensive data reports and other business tools to assist business managers and executives in making important business decisions.
- Monthly and quarterly performance reports of Sales and Customer care agents.
- Segment performance reports of enterprise account managers.
- Design and implement digital dashboards and maintain digital initiatives.
- Carry out an audit on data to tackle customer base business-related issues.
- Support ad-hoc reports required by the business analytics team.
Required Skills and Qualifications
- Knowledge of statistical packages for datasets analysis (Excel, SPSS, R, Python, Power BI, Tableau or similar reporting tools).
- Ability to obtain, retain and effectively utilize knowledge of services available and customer service policies procedures and all necessary systems interfaces.
- Ability of multitasking based on requirements.
- Ability to combine and transform data to facilitate reporting and measurement and communicate those results to non-technical audiences.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Adept at queries, report writing and presenting findings.
- Advance know-how of Excel and PowerPoint.
- Preferred qualifications include strong knowledge and experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming languages (e.g., XML, JavaScript, ETL frameworks).
Education and Experience
- Bachelors Degree in Computer Science, Information Management, Mathematics, Economics or Statistics or any relevant field of study.
- 4-5+ years of experience in the telecom industry (preferred) or a relevant field.
- 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- Business Analytics Specialist
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