Customer service associate

2 days ago

Manama, Manama, Bahrain Alabbar Enterprises & ANOTHER Full time
Customer Service Associate | Candylicious | Bahrain Full time ONSITEABOUT THE COMPANY: Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Caya, Two Bistro, Karak House, Parka, Social House, Gia, Markette, Carpo, Angelina, Ganache Chocolatier, Krema and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life. JOB PURPOSE: Customer service associate (CSA) job requires a high level of customer interaction and should have good customer facing and communication skills. Responsible for providing the highest standards of Customer service, provides excellent customer satisfaction. Apart from selling, CSA are also responsible for the stocking, visual merchandising, ordering of merchandise and related administrative duties. JOB RESPONSIBILITIES: Primarily responsible for providing high standards of Customer Service which includes gift wrapping and providing after sales service. Responsible for greeting all customers promptly and politely as they enter the store and ensure to follow the customer service standards. Guide customers throughout the store or to the specific area as per customer requests. Find out the specific needs of each customer that enters the store. Give accurate and current information about the product for all inquiries. If the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store. Operate as a cashier, ensuring accuracy in money handling. Upselling skills apply to all the customers. Attaching price tags to merchandise on the shop floor. Ensure to keep the shop floor clean and tidy, restocking goods when they're selling out, and ensuring they're attractively displayed as per brand guidance. Work towards reducing incidents of theft and shoplifting, alerting the manager in any case of such. Ensure safe working practices at all times. All hanging merchandise should be steamed. All folded merchandise must be neat and well folded, with sizes arranged from smallest to largest. Ensure grooming standards guidelines are followed as per brand standards. Meet high levels of attendance and punctuality. Be involved in stock control and management. Receiving and storing the delivery of large amounts of stock, reporting discrepancies and problems to the supervisor, stocking shelves with merchandise, and checking stock daily to ensure that all products are adequately stocked and available for customers. This includes unloading and movement of material from the goods carrier to the back store and from the back store to the shop. If stock is not currently available, offer to put the customer's name on the wish list and call them when stock arrives. Maintain a clean and well-organized back-stock area including staff break area. Follow FIFO (First In First Out) all the time. JOB REQUIREMENTS: High School Diploma or equivalent.1-2 years of experience in Chocolate, Food Retail or Food & Beverage industry.1-2 years of experience in a similar role.
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