Director of Hotel Services
5 days ago
Sofitel Mumbai BKC seeks a dedicated leader to drive excellence in Housekeeping operations and guest satisfaction.
Job Description
- Supervise Housekeeping staff to maintain high standards of cleanliness and quality.
- Ensure efficient room preparation and guest request fulfillment.
- Develop and implement staff training programs to enhance performance and productivity.
- Collaborate with cross-functional teams to address guest concerns and improve overall service.
- Liaise with departments to coordinate services and exceed guest expectations.
- Monitor and analyze guest feedback to inform service improvements.
- Communicate priorities to staff to ensure personalized service and seamless operations.
About Us
We value diversity and inclusivity, creating a workplace that attracts and promotes talented individuals from various backgrounds. Our 5-star Luxury Hotel offers a range of amenities, including restaurants, bars, and event spaces.
Requirements
- Demonstrate a strong service ethos and commitment to delivering exceptional guest experiences.
- Leadership experience or equivalent role is desirable.
- Familiarity with hospitality software, such as Opera, is beneficial.
- Excellent communication and problem-solving skills.
- Highly organized and reliable individual.
- Proficient in English language.
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