Customer Experience Lead

7 days ago


Manama, Manama, Bahrain RESO Full time
Service Excellence

The Housekeeping Supervisor will be responsible for delivering exceptional customer service and maintaining high standards of cleanliness throughout the hotel.

Duties
  • Supervise housekeeping staff to ensure they meet hotel standards.
  • Develop and implement strategies to improve staff performance and motivation.
  • Collaborate with other departments to address guest concerns and resolve issues promptly.
  • Conduct regular inspections to ensure high-quality cleaning and maintenance standards.
  • Monitor and maintain efficient laundry operations, ensuring timely completion of tasks.
Requirements
  • Strong leadership and problem-solving skills.
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Knowledge of Opera or related systems.
  • Excellent communication and interpersonal skills.
  • High level of responsibility, reliability, and attention to detail.
  • Fluency in English.


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