Technical Operations Manager
5 days ago
Mada Insurance and Reinsurance Brokers seeks a highly skilled Technical Operations Manager to join our team. The successful candidate will be responsible for reviewing applications, documents, and KYC for accuracy and completeness, evaluating the degree of risk involved, and determining acceptance of applications.
The Technical Operations Manager will assist the technical team in proposals according to established policies and procedures. This includes handling routine correspondence and collating necessary information from various departments for Facultative Reinsurance transactions.
Key Responsibilities:
- Review Applications: Review applications for completeness as per established policies and procedures.
- Classify Insurance: Identify and classify the required insurance as private or commercial and register the details as requested by the client and according to company policies and procedures.
- Evaluate Risk: Compare insurance proposal terms received from Insurance companies and determine if the applicant is an acceptable risk.
- Future Loss Potential: Evaluate future loss potential.
- Market Value: Ensure that the insured amount is not more than the market value for the respective insurance cover.
- Information Evaluation: Evaluate the provided information, seek additional information if necessary, according to the company's policies and procedures.
- Policy Printing: Print the policy, invoice, and premium schedule and ensure prompt delivery to the client.
- Change Requests: Receive change requests from clients for additions/amendments/deletions from schedule list covered by a policy or increase of insured amounts, scrutinise the same for acceptability, and advise Insurance companies accordingly.
- Renewals: Diarise and follow up on renewals sufficiently earlier to the expiry dates.
- Customer Enquiries: Reply to customer enquiries and maintain a harmonious yet professional relationship with clients.
- File Management: Ensure that files are in order and compliant with regulatory requirements.
- Technical Work: Plan and organise technical work to ensure high quality service in accordance with the terms of the policy and company's procedures.
- Reports: Ensure that required reports are produced according to schedule and distributed in a timely manner for management/clients.
- Reinsurance Policies: Receive and register details of reinsurance policies and reinsurance company details on the system.
- Threshold Limits: Notify the manager proactively when the threshold limits for Facultative Reinsurance is about to be reached.
- Facultative Reinsurance Analysis: Assist the manager in the analysis on Facultative Reinsurance proposals.
- Reinsurance Companies: Communicate with reinsurance companies.
- Reinsurance Information: Maintain complete and up-to-date information on reinsurance facultative arrangements, their types, classes, and risks covered.
- Periodic Reports: Provide periodic and ad hoc reports on Reinsurance policies.
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