Customer Service Associate
5 days ago
About Us
">Robinson & Co, a reputable retail company, is seeking a highly motivated and customer-focused Cafe Assistant to join our team. As a member of our dynamic team, you will play a crucial role in providing exceptional customer service and contributing to the overall success of our business.
">Job Summary
">We are looking for a friendly and engaging individual who is passionate about delivering excellent customer experiences. As a Cafe Assistant, you will be responsible for maintaining high standards of hospitality and freshness throughout the trading day, ensuring that customers receive exceptional service and have an enjoyable experience in our cafe.
">Main Responsibilities
">- ">
- Maintain aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues.">
- Ensure products are displayed according to visual display standards for opening and maintained at all times.">
- Implement principles of 'Clean As You Go' for kit, counters and seating areas.">
- Prepare the product for the customer focusing on presentation, quality and efficiency as per the SOP.">
- Aware of sales targets and uses this information to drive additional sales.">
- Helps the customers to shop via the different options e.g. Cake orders, Take away service, Menu orders, Call and Collect (During Ramadan Only).">
- Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable.">
- Replenishes products throughout the trading day: Check stock reports for new and replenished lines and ensure they are displayed.">
- Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through manual input of all checklist and timely submission to the admin team for input into the system.">
Requirements
">- ">
- The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public.">
- They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day.">
- A comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc.">
- Ability to work as part of a team.">
- F&B hygiene knowledge and certification.">
- Some heavy lifting.">
- Ability to stand for a minimum of 8 hours.">
- High School (Bachelor Preferred)">
- 4-5 years' experience in F&B (Food and Beverage)">
- Proven ability to achieve goals.">
- Good Personality.">
- Excellent relationship skills.">
- Accountability.">
What Equips You For The Role
">- ">
- Good communication skills.">
- Ability to multitask and work under pressure.">
- Teamwork and collaboration skills.">
- Customer service skills.">
- Flexibility and adaptability.">
- Basic mathematical skills.">
Contact Information
">Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in applying for this role, please submit your application through our website.
">We look forward to hearing from you soon.
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