Customer Experience Associate

6 days ago


Manama, Manama, Bahrain RESO Full time
About RESO
Launched in 2019, RESO is dedicated to making healthy easy. Our team of experts leverages technology to provide better, faster, and cheaper ways to access food.

Role Overview
We are seeking talented Customer Experience Associates to serve as the primary point of contact for our customers. In this role, you will address customer queries, share feedback with different departments, and identify opportunities to improve our processes.

Main Responsibilities
Communicate effectively with customers via live chat and phone calls to resolve their questions and issues
Build relationships with customers from the start by welcoming them and ensuring they have a positive experience
Onboard new customers to kick-start their journey with us
Demonstrate empathy when dealing with customers and collaborate with teams to resolve their concerns
Exceed customer expectations by going above and beyond to ensure they leave satisfied
Share feedback with the team and follow up on resolving customer pain points

Ideal Candidate
Previous experience in a customer service role for at least one year
Excellent verbal and written communication skills in English and Arabic
Passionate about problem-solving and driven to make a positive impact on people's lives
A natural people person with a strong sense of empathy
Calm and composed under pressure, able to manage time efficiently and complete tasks timely
Available to work on a shift basis

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