Service Excellence Coordinator

24 hours ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

Domo Ventures W.L.L. is seeking an experienced Guest Relations Manager to join our team. In this role, you will play a critical part in ensuring exceptional guest experiences, fostering a collaborative environment, and driving continuous improvement.

Responsibilities:
  • Champion guest satisfaction by managing experience protocols, identifying and resolving guest concerns, and implementing initiatives to exceed guest expectations.
  • Provide effective leadership and mentorship to staff, promoting a positive team culture that encourages growth and excellence.
  • Solicit and analyze guest feedback, identifying trends and areas for improvement across all touchpoints.
  • Ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
  • Manage day-to-day operations through efficient administrative duties and proactive task completion.
  • Greet and welcome guests upon arrival with genuine hospitality, setting the tone for a positive experience.

Requirements

  • Bachelor's degree in Hospitality or Hotel Administration.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a proactive approach.
  • Commitment to teamwork and collaboration.
  • High attention to detail and commitment to quality.


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