
Service Excellence Coordinator
24 hours ago
Domo Ventures W.L.L. is seeking an experienced Guest Relations Manager to join our team. In this role, you will play a critical part in ensuring exceptional guest experiences, fostering a collaborative environment, and driving continuous improvement.
Responsibilities:- Champion guest satisfaction by managing experience protocols, identifying and resolving guest concerns, and implementing initiatives to exceed guest expectations.
- Provide effective leadership and mentorship to staff, promoting a positive team culture that encourages growth and excellence.
- Solicit and analyze guest feedback, identifying trends and areas for improvement across all touchpoints.
- Ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
- Manage day-to-day operations through efficient administrative duties and proactive task completion.
- Greet and welcome guests upon arrival with genuine hospitality, setting the tone for a positive experience.
Requirements
- Bachelor's degree in Hospitality or Hotel Administration.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach.
- Commitment to teamwork and collaboration.
- High attention to detail and commitment to quality.
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