ZAIN2009 - Generation Z, B2B Technical Support Trainee

5 days ago

Manama, Manama, Bahrain Zain Bahrain Full time 10,000 - 30,000 per year

About The Role
The B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

  • Assist in the communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  • Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  • Support in handling all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  • Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  • Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  • Assist in restoring faults whenever possible, minimizing downtime for enterprise customers.
  • Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  • Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  • Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  • Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  • Maintain a history log for all events and activities related to enterprise customers.
  • Perform all other related duties as assigned by the department.

Skills and Knowledge

  • Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
  • Excellent communication and interpersonal skills

Qualifications And Experience

  • Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  • Experience in Technical support is a plus.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV

  • Generation Z

    23 hours ago

    Manama, Manama, Bahrain Zain Full time 10,000 - 12,000 per year

    Job PurposeAssuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.Main Responsibilities and DutiesAlarm monitoring and incident handling and...

  • ZAIN2084 - Copy of Generation Z - Service Operation Center (SOC) Trainee

    3 days ago

    Manama, Manama, Bahrain Zain Bahrain Full time $23,000 - $70,000 per year

    Job PurposeAssuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.Main Responsibilities and DutiesAlarm monitoring and incident handling and...

  • Early Career Traineeship- Project Support Engineer

    3 days ago

    Manama, Manama, Bahrain GE Vernova Full time $30,000 - $60,000 per year

    Job Description SummaryThe Early Career Training is a 6-12 month program and it is an investment in young talents where GE Vernova trains fresh graduates who meet the required criteria to perform their traineeship in a GE Vernova business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide...

  • Trainee Waiter/Runner

    3 days ago

    Manama, Manama, Bahrain Botánica Full time

    Trainee Waiter/Runner October 2025Botanica is recruiting a trainee waiter to join our floor team as a runner.Great opportunity for someone serious about learning to become a great waiter in nightlife, who wants to train up to international standards of hospitality & service.First train to be an excellent runner - learn to support our experienced waiters, and...

  • technical support officer

    5 days ago

    Manama, Manama, Bahrain Era Projects Full time 12,000 - 36,000 per year

    Job description:We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.Key Responsibilities:Install, configure, and maintain hardware and...

  • Trainee Cocktail Bartender

    5 days ago

    Manama, Manama, Bahrain Botánica Full time 33,000 - 40,000 per year

    Trainee Cocktail Bartender / Barback at BotanicaWe are on the look out for a new trainee cocktail bartender to join our team.Great opportunity for someone serious about learning to bartend to international standards. First train to be an excellent barback, and then progress to learning the skills of a professional cocktail bartender.We take our bartending...

  • On Job trainee

    5 days ago

    Manama, Manama, Bahrain GE Vernova Full time $30,000 - $60,000 per year

    Job Description SummaryEconomic Value and Pricing TeamThis team have strategic responsibility for the thermo-economic modeling and pricing of a wide range of transactions in Europe, the Middle East, and Africa. Those transactions may include but are not limited to equipment only hardware, engineered equipment packages, and turnkey offerings. The specific...

  • On Job trainee

    3 days ago

    Manama, Manama, Bahrain GE Vernova Full time $20,000 - $60,000 per year

    *Job Description Summary*Economic Value and Pricing TeamThis team have strategic responsibility for the thermo-economic modeling and pricing of a wide range of transactions in Europe, the Middle East, and Africa. Those transactions may include but are not limited to equipment only hardware, engineered equipment packages, and turnkey offerings. The specific...

  • On Job Trainee- Core

    5 days ago

    Manama, Manama, Bahrain Mondelēz International Full time 9,000 - 12,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You independently operate and maintain at least one process, equipment or systems following autonomous maintenance (AM) standards and use your technical skills to improve line and/or system performance to meet business...

  • it support

    5 days ago

    Manama, Manama, Bahrain Capital School Bahrain Full time 280,000 - 350,000 per year

    About Company:Capital School Bahrain is seeking a skilled and proactive IT Support/Coordinator to join our dedicated team. The ideal candidate will provide comprehensive technical support to staff, ensure smooth operation of the school's IT systems, and contribute to maintaining a secure and efficient digital environment.Key Responsibilities:Domain...