Call Center Agent

2 days ago


Manama, Manama, Bahrain Mesk Holdings Full time 9,000 - 12,000 per year

Job Responsibilities:

  • MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
  • Able speak english and arabic with good communication skills.
  • Speed of answer effectively and efficiently.
  • Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
  • Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
  • Reduction of call handling time cost.
  • Reduction of average call wait time.
  • Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
  • Effectively monitor the call abandonments and ensure to call back in proper timelines.
  • Ensuring customer satisfaction score and guarantee the best possible experience.
  • Cross-Selling/Up-Selling to customers.

Job Type: Full-time


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