Customer Service Representative

2 weeks ago

Manama, Manama, Bahrain Braxtone Group Full time 8,000 - 12,000 per year
  • BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

  • DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  • Answer all calls within 2 rings
  • Cordial and positive tone of voice in all calls
  • Focus on needs of the customer and provide for their queries and requests
  • Sell, up-sell and cross-sell different products and services to the customer
  • Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  • Data entry
  • Filing and documentation management
  • Updating information and ensuring accuracy of data records
  • ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  • Minimum of high school certification
  • Diploma and some form of work experience is preferred
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills.
  • Strong English language
  • Good understanding of the services
  • Be highly computer literate, particularly in Microsoft Office Products.
  • Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

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