ZAIN2084 - Copy of Generation Z - Service Operation Center (SOC) Trainee

5 days ago

Manama, Manama, Bahrain Zain Bahrain Full time $23,000 - $70,000 per year

Job Purpose
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.

Main Responsibilities and Duties

  • Alarm monitoring and incident handling and ensuring adequate incident reporting.
  • Customer complaint handling (reassigning/first-line troubleshooting/resolution).
  • Verification and reporting of Statistics of business and technical reports.
  • Perform test procedures and analyse test results to isolate and determine the type of service problem.
  • Assist skilled teams in restoration of service wherever possible.
  • Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.
  • Preventive maintenance control. (ensure the frequent check and backup process)
  • Develop new processes to fill any gap, interdepartmental coordination.
  • Conduct awareness workshop for change processes and compliance.
  • Change management control (ensure the integrity & proper closing of the change activity)
  • Maintaining history log for all events
  • Perform all other related duties as assigned

Skills and Knowledge

  • Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  • Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.
  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
  • Strong communication skills
  • Ability to acquire new knowledge and develop to keep updated with new technologies and systems.

Qualifications And Experience

  • Bachelor's degree in electrical engineering, computer or telecom
  • 0-2 years' experience is a plus

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV

  • ZAIN2009 - Generation Z, B2B Technical Support Trainee

    7 days ago

    Manama, Manama, Bahrain Zain Bahrain Full time 10,000 - 30,000 per year

    About The RoleThe B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer...

  • Generation Z

    3 days ago

    Manama, Manama, Bahrain Zain Full time 10,000 - 12,000 per year

    Job PurposeAssuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.Main Responsibilities and DutiesAlarm monitoring and incident handling and...

  • Trainee Waiter

    23 hours ago

    Manama, Manama, Bahrain Botánica Full time

    We are Botanica, a high end cocktail bar & nightlife venue in Adliya.We are on the look out for aspiring waiters to join our front of house trainee scheme as a runnerWe start from the foundations, from a blank page, from the foundations of guest service. We train how to support our experienced team and learn from them in floor service & in bar service - to...

  • Trainee Bartender

    23 hours ago

    Manama, Manama, Bahrain Botánica Full time

    We are Botanica, a high end cocktail bar & nightlife venue in Adliya.We are on the look out for aspiring future cocktail bartenders to join our front of house trainee scheme as a barback.We start from the foundations, from a blank page, from the foundations of guest service. We train how to support our experienced team and learn from them in floor service &...

  • Head of Security Operations

    7 days ago

    Manama, Manama, Bahrain Canonical - Jobs Full time 120,000 - 180,000 per year

    This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build...

  • CALL CENTER SUPERVISOR

    7 days ago

    Manama, Manama, Bahrain Qureos Inc Full time 30,000 - 60,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • CALL CENTER SUPERVISOR

    7 days ago

    Manama, Manama, Bahrain Braxtone Group Full time 30,000 - 60,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • CALL CENTER SUPERVISOR

    5 days ago

    Manama, Manama, Bahrain Qureos Full time 4,000 - 8,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • Call Center

    7 days ago

    Manama, Manama, Bahrain AHK Realty Full time 1,000 - 1,200 per year

    We are seeking motivated and customer-focused Call Center Agents to join our Real Estate team. The ideal candidate will serve as the first point of contact for clients, providing professional customer service, handling inquiries, and supporting sales operations within the property sector.Key Responsibilities:Handle incoming and outgoing calls professionally...

  • Trainee Waiter/Runner

    5 days ago

    Manama, Manama, Bahrain Botánica Full time

    Trainee Waiter/Runner October 2025Botanica is recruiting a trainee waiter to join our floor team as a runner.Great opportunity for someone serious about learning to become a great waiter in nightlife, who wants to train up to international standards of hospitality & service.First train to be an excellent runner - learn to support our experienced waiters, and...