
Service Supervisor – Home Appliances
12 hours ago
OVERVIEW
Position
Service Supervisor – Home Appliances / Home Electronics
Department
After-Sales Service / Technical Support
Reports to
As per the approved organizational structure
Location
Bahrain
Role Purpose
The Service Supervisor – Home Appliances / Home Electronics is responsible for overseeing after-sales service operations, ensuring efficient handling of repairs, installations, and customer service requests. The role involves managing a team of service technicians, coordinating with suppliers or service centers, and maintaining high standards of service quality and customer satisfaction.
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES
General
- Supervise and coordinate the daily activities of service technicians and support staff.
- Oversee repair, installation, and maintenance services for home appliances and electronics.
- Ensure timely resolution of customer complaints and service requests.
- Monitor service performance, turnaround times, and quality standards.
- Coordinate with suppliers and manufacturers for warranty claims and spare parts management.
- Maintain accurate records of service jobs, parts usage, and customer feedback.
- Train and support service staff to enhance technical skills and customer handling.
- Prepare periodic service performance reports for management review.
- Ensure compliance with company policies, safety procedures, and service protocols.
BACKGROUND, QUALIFICATIONS & EXPERIENCE
General
· Diploma or Bachelor's degree in Electrical / Electronics / Mechanical Engineering or related field.
· Minimum 3–5 years of experience in service supervision or technical support, preferably in home appliances or consumer electronics.
· Strong technical knowledge of major appliance and electronics brands.
· Excellent leadership, problem-solving, and communication skills.
· Customer-oriented mindset with attention to quality and efficiency.
WORK ENVIRONMENT
· Workshop / Field-based with regular customer interaction.
· May require occasional travel for installations or site visits.
Job Type: Full-time
Pay: BD BD per month
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