Service Supervisor – Home Appliances

12 hours ago

Manama, Manama, Bahrain Propel Consult Full time 4,800 - 6,000 per year

OVERVIEW

Position

Service Supervisor – Home Appliances / Home Electronics

Department

After-Sales Service / Technical Support

Reports to

As per the approved organizational structure

Location

Bahrain

Role Purpose

The Service Supervisor – Home Appliances / Home Electronics is responsible for overseeing after-sales service operations, ensuring efficient handling of repairs, installations, and customer service requests. The role involves managing a team of service technicians, coordinating with suppliers or service centers, and maintaining high standards of service quality and customer satisfaction.

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES

General

  • Supervise and coordinate the daily activities of service technicians and support staff.
  • Oversee repair, installation, and maintenance services for home appliances and electronics.
  • Ensure timely resolution of customer complaints and service requests.
  • Monitor service performance, turnaround times, and quality standards.
  • Coordinate with suppliers and manufacturers for warranty claims and spare parts management.
  • Maintain accurate records of service jobs, parts usage, and customer feedback.
  • Train and support service staff to enhance technical skills and customer handling.
  • Prepare periodic service performance reports for management review.
  • Ensure compliance with company policies, safety procedures, and service protocols.

BACKGROUND, QUALIFICATIONS & EXPERIENCE

General

· Diploma or Bachelor's degree in Electrical / Electronics / Mechanical Engineering or related field.

· Minimum 3–5 years of experience in service supervision or technical support, preferably in home appliances or consumer electronics.

· Strong technical knowledge of major appliance and electronics brands.

· Excellent leadership, problem-solving, and communication skills.

· Customer-oriented mindset with attention to quality and efficiency.

WORK ENVIRONMENT

· Workshop / Field-based with regular customer interaction.

· May require occasional travel for installations or site visits.

Job Type: Full-time

Pay: BD BD per month

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