Program Manager

Job Objective: The role holder is responsible for managing and delivering professional qualification programs (such as CMI, CIM, and CIPD) to ensure high-quality learner experience, effective program execution, and alignment with awarding body standards. The role includes overseeing the full program lifecycle—from planning and promotion to delivery and evaluation—while supporting business development initiatives, maintaining strong client relationships, and driving continuous improvement within the Centre.

Responsibilities: Program Portfolio Management

§ Oversee and manage all professional qualifications: CMI, CIM, and partially CIPD.

§ Lead the planning, execution, and monitoring of qualification programs to ensure high-quality delivery and learner satisfaction.

§ Drive the launch of new professional qualifications, ensuring smooth integration into the portfolio.

Business Development and Client Engagement

§ Support business development efforts for professional qualifications.

§ Prepare tailored client proposals and presentations.

§ Conduct client meetings, roadshows, and promotional activities to attract and secure cohorts.

§ Build strong client relationships and act as the key liaison before and during program engagements.

Program Execution and Delivery

§ Conduct assessment interviews to determine participants' eligibility for the program.

§ Support tutors by monitoring program quality, learner feedback, and assessment outcomes.

§ Manage program budgets, timelines, and reporting requirements.

§ Regularly review program delivery, assessments, and learner outcomes to maintain excellence.

Tutor and Team Support

§ Collaborate closely with program tutors and provide administrative and academic support.

§ Support fellow Program Managers with cross-program initiatives as needed.

Content Development and Teaching Support

§ Contribute to the development of program materials (PO's, SPO's, and PROF), ensuring alignment with awarding body and BIBF standards.

§ Deliver selected sessions/workshops where subject expertise is required.

§ Ensure continuous improvement in content and teaching delivery standards.

Reporting & Continuous Improvement

§ Develop and present regular progress reports to the Head, highlighting program performance, learner outcomes, and areas for improvement. Provide data-driven insights and recommendations to enhance program impact and efficiency.

Other Responsibilities

§ Ensure adherence to institutional quality assurance standards and policies.

§ Maintain up-to-date knowledge of trends, policies, and requirements in professional qualifications.

§ Provide student guidance and counseling; assist students in their career shaping and development (as required)

§ Communicate effectively with students and colleagues, using face-to-face, telephone, written and electronic communication modes as appropriate

§ Maintain an awareness and observation of fire and health and safety regulations and other BIBF rules and regulations

§ Undertake any other duties assigned by the Head of Centre.

Requirements & Experiences: § More than 5-7 years of experience with over 3 years of supervisory experience

§ Experience in managing professional qualifications or academic programs.

§ Experience in Assessment of student work

§ Experience and knowledge of Learning and Teaching policies and processes within the field of Higher/Further education

§ Experience of curriculum development

Qualifications

Bachelor's degree in Business, Education, or equivalent professional qualification is required Master degree in Business, Education, or equivalent professional qualification is preferred

Membership of a relevant professional body is desirable

Skills

Interpersonal and communication skills

Influencing and leadership skills

Planning, organizational and time management skills

Analytical and reporting skills

Strong business development and client relationship skills.

Excellent communication and presentation skills.

Ability to manage multiple programs, stakeholders, and timelines effectively

Ability to teach and to supervise students of various calibers Strong English and/or Arabic language skills (written and spoken)