Customer Service Supervisor

2 days ago


Manama, Manama, Bahrain doobi® Full time 4,000 - 6,000 per year

Company Description

doobi is a laundry subscription platform designed for busy individuals. Our mission is to make laundry services simple, accessible, and affordable for everyone. We strive to provide a seamless experience that ensures convenience and reliability for our customers. At doobi, we are committed to transforming the way people manage their laundry needs.

Role Description

This is a full-time, on-site role for a Customer Service and logistics Supervisor located in Seef. The Customer Service and logistics Supervisor will oversee the daily operations of the customer service & logistics teams, ensuring high levels of customer satisfaction and efficient support. Responsibilities include managing and training customer service representatives, resolving escalated customer issues, maintaining customer service standards, and implementing effective service strategies to enhance the customer experience.

Qualifications
Customer Service Oversigh

  • Strong Supervisory Skills to manage and guide the customer service team.
  • Ability to ensure Customer Satisfaction through proactive problem-solving and service excellence.
  • Proficiency in Customer Support, including handling escalations and resolving complaints.
  • Experience in Customer Service Management and maintaining service standards.
  • Solid understanding and practice in general Customer Service principles.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a fast-paced environment
    **.

Logistics C**
oordinatio

  • Oversee daily pick-up and delivery operations, ensuring smooth routing and driver communication.
  • Coordinate with internal teams and partners for timely and accurate order processing.
  • Troubleshoot operational delays and propose solutions proactively
    **.

    Reporting &**
    Supervisio

    • Prepare daily and weekly reports using Excel (e.g., order volumes, delays, complaints, driver KPIs).
    • Monitor and report on performance metrics of the team and operations.
    • Supervise 3–5 drivers and support staff, ensuring accountability and performance
      **.

    Process Improveme**
    nt & Growt

    • Identify gaps in workflow and recommend improvements.
    • Participate in operational planning and implementation of service enhancements.
    • Take ownership of tasks and show initiative to improve overall customer experience.General

    • Previous experience in the service industry is must.

    • Strong knowledge of Excel and reporting tools.
    • Must be available to join immediately or within short notice.
    • Bachelor's degree in Business Administration, Hospitality, or a related field preferred.

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