Account Manager

1 week ago

Manama, Manama, Bahrain Aramex Full time

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company's products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description
  • Managing a diverse portfolio of existing client accounts
  • Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
  • Serving as the primary point of contact for all issues about your accounts.
  • Analyze and identify sales strategies.
  • Communicating with clients to understand their needs and explain product value.
  • Reviewing customers feedback to identify areas for improvement.
  • Prepare reports on account status.
  • Using existing industry contracts and client to find new business opportunity.
  • Work directly with clients to set strategy, programming, and budget.
  • Building relationships with clients based on trust and respect.
  • Collecting and analyzing data to learn more about consumer behavior.
  • Perform forecasts on a monthly, quarterly, and annual basis.
  • Maintaining updated knowledge of company products and services.
  • Collaborating with various internal departments to ensure they fulfill all customer requests.
  • Prepare regular reports of progress and forecasts to internal and external stakeholdersusing key account metrics.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Dealing with Competition
  • Discover target markets and advantages of other companies.
  • Locating new customers and brief them about the products and services.
Job Requirements - Experience and Education
  • Bachelor's degree in business or a related field.
  • Minimum of 5 years of relevant working experience, preferably in the logistics and shipping industry.
  • Strong business acumen and industry knowledge to effectively understand and address customer needs.
  • Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
  • Fluency in English, additional language skills are a plus.
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