Account Manager

4 weeks ago

Manama, Manama, Bahrain Kalaam Telecom Group Full time

We are currently seeking a qualified candidate for the position of:

Account Manager - SMEs

Before applying, please make sure you meet the specific role requirements listed below and contact me directly via direct messages
Please ensure attaching your CV

The successful candidate should possess the following qualifications and skills:

Bachelor's degree in Marketing, IT, Business Administration, or a related field.

Experience:

5 years of experience in Telecom and ICT sales, specializing in solutions for SMEs.
Acquisition, Development & Retention of existing SME customers of Kalaam from revenue perspective
Meet all existing clients, understand their business needs & challenges in terms of Information, communication, technology, connectivity and address them by utilizing internal support
Grow existing revenues for Kalaam and gain penetration into existing clients' business.
Generate new revenues for Kalaam and gain penetration into new clients' business.
Achieve individual sales & renewal targets, Monthly & Quarterly
Participate in developing and increasing enterprise accounts main objectives: selling and managing the accounts.
Participate in creating and developing enterprise accounts database.
Maintain high profile and good reputation with large customers
Interacts with SME customers including, but not limited to, clients, local associations, and other members of the local community.
Establish and maintain customer information with complete confidentiality as per PDPL laws.
Provide regular feedback to line manager on all job responsibilities.
Arrange site inspection trips to major clients and accompanies clients to different functions.
Maintain a high level of exposure in the company in major market areas through direct visits, telephone contacts, and written communications.
Confers and coordinates with other departments for smooth operations of procedures processes.
Educate customers regarding product usage and features.
Review, Re-address and resolve customer's complaints.
Ensure up-to date knowledge of latest products and developments in the company and implementation of them when required
Update management of any statistics and data relating to Customer complaints,
requirements, and inquiries.
Produce weekly and monthly activity reports and forecasts.
Establish and continuously update customer mailing list.
Establish and maintains effective customer relations.
Ability to know all competitor products and services to analyze their strength and
weakness
And any other related tasks that may be required

Skills:

Ability to coordinate and organize meetings.
Ability to create, composes, and edits written materials.
Ability to communicate effectively, both orally and in writing.
Knowledge of cost analysis techniques.
Ability to analyze and solve problems.
Ability to investigate and analyze information and to draw conclusions.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to negotiate and manage contractual arrangements.
Ability to develop, plan, and implement short- and long-range goals.
Ability to apply Target Account Selling Concepts after getting the proper training.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionSales and Business Development
IndustriesTelecommunications

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