Call center agent

About the RoleThis is an exciting opportunity for a skilled Customer Support Expert to join our team at RESO. As a Call Centre Agent, you will play a crucial role in delivering outstanding customer experiences and driving sales growth.Main Responsibilities:Answer all customer calls promptly and professionally.Proactively engage with customers to address...

Real-Time Monitoring and Analysis">In this role, you will be responsible for developing and implementing real-time monitoring and analysis strategies to optimize contact center performance. You will analyze real-time data to identify trends, anomalies, and areas for improvement, and provide recommendations to enhance operational...

Data Direct Bahrain Solutions W. L. L, Bahrain Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues Allocate...

Data Direct Bahrain Solutions W.L.L, Bahrain Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherenceSet up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issuesAllocate...

Job OverviewData Direct Bahrain Solutions W.L.L seeks a skilled Real Time Operations Manager to oversee the efficient management of our contact center operations.About the RoleThe Real Time Operations Manager will be responsible for monitoring and analyzing real-time contact center metrics, including call volumes, chat volumes, agent availability, and...

Job DescriptionWe are seeking a highly skilled and motivated Telemarketing Agent to join our team at RESO. As a key member of our sales team, you will be responsible for selling products via telephone to customers.About the RoleYou will serve customers by selling products via telephone, utilizing cold calling techniques and persuasive communication skills to...

Job Description:Data Direct Bahrain Solutions W.L.L is seeking a skilled Workforce Manager to oversee the dynamic management of our contact center operations. The ideal candidate will possess excellent analytical skills, with the ability to interpret complex data and make informed decisions.About the Role:The successful applicant will be responsible for...

About Us">Data Direct Bahrain Solutions W.L.L is a leading provider of innovative solutions in the customer service industry.">Job Overview">We are seeking a highly skilled Real Time Management Specialist to join our team. As a key member of our contact center operations, you will be responsible for ensuring optimal performance and efficiency in real-time...

About Our Ideal CandidateWe are searching for a dynamic and skilled candidate to take on this important position at RESO. The ideal candidate will have a passion for providing seamless customer experiences and consistently meeting performance targets.Main Accountabilities:Consistently demonstrate professionalism in dealing with each customer call.Focus on...

We are seeking a friendly and organized Medical Office Coordinator to join our team at Diyar Medical Center in Manama, Bahrain.ResponsibilitiesGreet and assist patientsSchedule appointments and manage recordsHandle phone calls and inquiriesCoordinate with medical staffTo be successful in this role, you will need:QualificationsEnglish proficiency is a...

Job Description - Reservations Agent - Jumeirah Gulf of Bahrain (2500000 H)About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

About The Role Job Purpose: To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism to achieve customer service business objectives. Main Responsibilities & Duties Answer inbound calls to assist customers who have specific inquiries. Build customer trust in the...

Data Center Facility Engineer, DCC Communities AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...

Contact Center Performance Management">This role involves analyzing real-time contact center metrics to identify trends, anomalies, and areas for improvement, and providing recommendations to enhance operational efficiency. You will also collaborate with contact center supervisors and managers to develop and implement process...

Contact Center Operations">The contact center is the heart of our customer service operations, handling thousands of interactions every day. As a Real Time Management Specialist, you will play a critical role in ensuring the smooth operation of the contact center, analyzing data in real-time to identify trends and areas for...

Key Responsibilities: Create and maintain daily and weekly schedules for agents based on forecasted call volumes and service level agreements (SLAs). Adjust schedules in real-time to accommodate fluctuations in call volume and staffing availability. Monitor call queues and agent performance throughout the day to ensure optimal service levels. Identify and...

About Jumeirah & The Hotel Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...

BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone....

BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone....

1. BRIEF DESCRIPTION OF JOB FUNCTIONThe Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the...