Customer Experience Associate

4 days ago


Manama, Manama, Bahrain Gulf Marketing Group Full time

About GMGGMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and homegrown brands across the sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better.

GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector.

Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

The Role

Sales Assistant at GMG

will be responsible for delivering exceptional customer experiences by providing products and services that maximize sales opportunities.

  • Main Responsibilities:
  • Describe product features and benefits, demonstrate the use and handling of the product
  • Educate clients on brand quality standards and specifications
  • Advise customers on product ranges best suited to their needs
  • Answer customers' queries to help them make a decision on the purchase
  • Provide information on warranties, features, specifications, maintenance, and care of products
  • Maintain awareness of new product launches, promotional events, and sales
  • Achieve sales targets using sales techniques, up-selling, and cross-selling
  • Ensure promotions and pricing are accurate and in line with company standards and policies
  • Compute sale prices and discounts as applicable
  • Maintain sales records
  • Receive and process cash, changes, and credit payments, and generate invoices and receipts
  • Operate as a cashier, consistently accurate in money handling (if applicable)
  • Follow store after-sales processes and ensure full adherence to repair/return policies and procedures
  • Adhere to loss prevention, inventory controls, and standard operating procedures of the company
  • Provide assistance in store merchandising, including product placement and arrangement
  • Maintain the highest standards of housekeeping and grooming etiquette in store at all times
Self-Management
  • Define performance goals at the start of the year in discussion with the reporting manager and ensure they are achieved during the course of the year
  • Take ownership of one's own learning agenda by identifying development needs in consultation with the manager and agreeing on an individual development plan that goes beyond just training and development
  • Keep abreast of professional developments, new techniques, and current issues through continued education and professional growth


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