Customer Experience Associate

3 days ago


Manama, Manama, Bahrain Braxtone Group. Full time

The Braxtone Group is seeking a skilled and customer-focused individual to fill the role of Contact Centre Agent. As a key member of our team, you will be responsible for handling incoming and outgoing calls with a cordial and positive tone of voice.

Key Responsibilities:
  • Answer all calls within 2 rings
  • Foster good rapport with customers through active listening and empathy
  • Sell, up-sell, and cross-sell various products and services to meet customer needs
  • Ensure accurate data entry, filing, and documentation management
  • Update information and maintain accuracy of data records

To succeed in this role, you will require strong communication skills, both written and verbal, as well as excellent problem-solving abilities. Proficiency in Microsoft Office products is also essential.

This position offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and customer-centric individual looking for a rewarding career, we encourage you to apply.



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