Technical Support Engineer
4 months ago
Technical Support Engineer / SL3 Application Owner
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.
It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.
**Responsibilities**:
- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and
- possible maintenance for system-level improvement Work closely with product and developer teams in global offices, participate and
- up in iteration, release and roadmap planning timely
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
**Requirements**:
- 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- 3+ years Unix/Linux with shell scripting, etc
- 2+ years databases experience (Oracle, MySQL)
- 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Understanding of software development methodologies and coding standards
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
**Working at Binance**
- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization's **core values**, creating a unified culture that enables collaboration, excellence, and growth.
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
Job ID HEyVLu5JVZfl
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