Outposts Hybrid Customer Ops Lead

1 day ago

Manama, Bahrain Amazon Data Services Bahrain W.L.L. - F51 Full time

Experience working in a program management capacity and/or leading large-scale complex projects
- Experience with data center equipment and rack build/installation efforts
- Experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)
- Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to customers
- Strong interpersonal, written, and verbal communication skills, with the proven ability to effectively manage through conflict
- Ability to operate autonomously and manage to a schedule - excellent prioritization and time management; proven ability to think and act in a high-energy, fast-paced business environment.
- Proven ability to troubleshoot complex IT problems, solving for issues at the root-cause level
- Advanced experience with analysis tools including Microsoft Excel, SQL, and statistics software.
- Warehousing, supply chain, inventory management, finance, and/or vendor management experience.
- Demonstrated fluency in multiple languages applicable to the region
- Understanding of power feeds/redundancy, ATS, hot/cold aisles, rack build/installation, networking hardware (cabling, switches, servers), inventory management, and associated troubleshooting
- Experience participating in/leading efforts to automate processes and/or implement tools/SOPs that enhance operational efficiencies
- Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) and basic understanding of Linux/Unix configuration - Industry standard certifications (CompTIA, Cisco, etc.)

This role is with our AWS Outposts Operations team - delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams. You will be expected to manage your time onsite and coordinate materials and labour to ensure high standards and best-in-class servicing expectations are met in the most efficient way possible. You will independently lead day-to-day operational efforts, including larger DC installations, SOP development, and initiatives that may span across regions/teams. You will be responsible for building relationships and effectively engaging with internal and external partners, including third-party vendors/ service providers, to deliver meaningful results for our teams. Further, you will travel to third party locations and/or between AWS sites, to install, service, and retrieve Data Center (DC) equipment, as required.

Key job responsibilities
As a Customer Operations Lead, you will lead program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience, through an unyielding focus on the following key activities:

- Serve as the program manager for all orders within the assigned region, partnering with leadership teams, Operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
- Lead all scheduling and coordination efforts, to include formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
- Serve as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to

  • Afr Ops Intern

    1 week ago

    Manama, Bahrain DHL Full time

    **AFR Ops Intern** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our...

  • Rfr Ops Intern

    1 week ago

    Manama, Bahrain DHL Full time

    **RFR Ops Intern** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our...

  • Ofr Ops Intern

    1 week ago

    Manama, Bahrain DHL Full time

    **OFR Ops Intern** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our...

  • Bw Csp Ops Executive

    6 days ago

    Manama, Bahrain Unilever Full time

    Main purpose of the role From a strategic element, implement the operations plans into a Country, Channel and Customer specific plan, with guidance from the CSP Manager Drive Category/ Channel growth through developing channel/category strategy, and translating Category JTBD into tactical/executional plans by channel while optimizing category / channel...

  • Ml Ops Engineer

    6 days ago

    Manama, Bahrain Career Maker Full time

    We have an open role for Position Title-**ML Ops Engineer**- with a leading Group in **Bahrain**. **Job Title**:ML Ops Engineer **Location**: Bahrain **Experience**: 5-7 Years **Responsibilities**: - Design and implement data pipelines and engineering infrastructure to support enterprise machine learning systems at scale. - Work closely with data...

  • Senior Manager

    2 weeks ago

    Manama, Bahrain Calo Full time

    **About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Why this role** Calo has grown exponentially over the past 4 years, and the current stage we are it is transitioning...

  • Ml Ops Engineer

    3 weeks ago

    Manama, Bahrain Talent Pal Full time

    We have an open role for Position Title-**ML Ops Engineer**- with a leading Group in **Bahrain**. **Job Title**:ML Ops Engineer **Location**: Bahrain **Experience**: 5-7 Years **Kindly share CVs to confidential** **Responsibilities**: - Design and implement data pipelines and engineering infrastructure to support enterprise machine learning systems at...

  • Manager, Bah Strategy

    3 weeks ago

    Manama, Bahrain AWS Bahrain W.L.L. Full time

    5-8 years Bahrain immigration experience - Track record in managing high-volume immigration programs and improving operational efficiency and customer satisfaction - Extensive experience in advising senior business and HR leaders on complex immigration regulations and compliance risks (either in-house or in a management consultancy / legal setting) - Track...

  • Customer Experience Representative

    3 days ago

    Manama, Manama, Bahrain Chalhoub Group Full time

    Company OverviewChalhoub Group has been a leader in the Middle East luxury market for over six decades. As a hybrid retailer, it offers a diverse range of luxury goods through its owned brands and international partnerships.The company's focus on innovation has led to the creation of experiential retail stores, online platforms, and mobile apps that provide...

  • Bahrain & QAtar Ops Control Head

    3 weeks ago

    Manama, Bahrain Citi Full time

    **ob Purpose**: - Execution of Operations control plan & strategy in conjunction with functional leadership and country business management. - Proactive identification and assessment of risk and controls; working with businesses to reduce operational, franchise, reputational and strategic risk. - Maintain a flexible control framework to support evolving...

  • Talabat Retail Team Lead

    3 days ago

    Manama, Manama, Bahrain talabat Full time

    About the RoleThe Store Supervisor will play a crucial role in driving the success of our Grocery Store concept, tMart. You will oversee end-to-end store operations, manage staff, and maintain high-quality standards.Key ResponsibilitiesManage and coordinate store operations, including staff supervision and performance evaluation.Implement effective inventory...

  • Fx Risk

    1 day ago

    Manama, Bahrain Citigroup, Inc. Full time

    FX Risk - Java Senior Backend Developer (Hybrid) **Responsibilities**: - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer...

  • Business Online Banking

    1 week ago

    Manama, Bahrain Career Maker Full time

    Requirement: - Min 3-5 Yrs in Banking Application Support & Testing - Experience in online banking is a must (Internet Banking) - Excellent English communication skills Responsiblities: Ensures all complaints are resolved at the right level for superior customer experience Assists in sharing of calling information with respective departments and/or...

  • Online Banking

    2 weeks ago

    Manama, Bahrain Computer World W.L.L. Full time

    Experience in online banking preferred (Internet & Mobile Banking) - Excellent communication skills - Bachelor's Degree mandatory - **Brief JD - **_ - **Customer Servicing for Business Online Banking (BOB) -**_ - Ensures all complaints are resolved at the right level for superior customer experience - Ensures update of all logs appropriately in accordance...

  • Customer Success Manager

    2 weeks ago

    Manama, Bahrain Mobiz Full time

    **About Mobiz** Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve. **What Can You Expect?** Every day at Mobiz we work with a deep sense of...

  • Financial Planning/ Supply Chain Analyst

    5 days ago

    Manama, Bahrain Guardian Glass Full time

    **Description** We are looking to hire Financial Planning/ Supply Chain Analyst in Egypt. The work location will be 10th of Ramadan, Egypt The role of the Sr FP&A Analyst (Network Profitability) is to proactively support the optimization of the individual business units to increase the overall profitability of the region. He/She should develop a helicopter...

  • Financial Planning/ Supply Chain Analyst

    6 days ago

    Manama, Bahrain Julius Montz GmbH Full time

    **Description** We are looking to hire Financial Planning/ Supply Chain Analyst in Egypt. The work location will be 10th of Ramadan, Egypt The role of the Sr FP&A Analyst (Network Profitability) is to proactively support the optimization of the individual business units to increase the overall profitability of the region. He/She should develop a helicopter...

  • Demand Planner

    3 weeks ago

    Manama, Bahrain Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Retail Store Operations Coordinator

    2 days ago

    Manama, Bahrain Chalhoub Group Full time

    **Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Customer Success Manager

    1 week ago

    Manama, Bahrain Talent Pal Full time

    **About Mobiz** Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve. **What Can You Expect?** Every day at Mobiz we work with a deep sense of...