Customer Success Manager

1 month ago

Manama, Bahrain Mobiz Full time

**About Mobiz**

Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve.

**What Can You Expect?**

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.

**Who Are We Looking For?**

We are seeking a motivated and results-driven Customer Success Manager (CSM) to join our dynamic team in the GCC region.

You will be the first point of contact for our customers in this region, ensuring their satisfaction and retention. This role requires fluency in Arabic along with English and a strong understanding of IT products and services. The CSM will manage enterprise accounts and drive customer success initiatives.

**Key Responsibilities**:
**Customer Success Program**:

- Execute and manage the Customer Success Program to maximize client satisfaction and retention.
- Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
- Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
- Identify opportunities for upselling or cross-selling additional products and services.
- Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.

**Sales and Business Development**:

- Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
- Collaborate with our technology partners in the region for account mapping.
- Proactively communicate new product or service offerings to both current customers and potential prospects, showcasing their benefits and advantages.

**Sales Reporting and Documentation**:

- Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
- Prepare regular sales and KPI reports to track and measure progress against targets.

**Qualifications and Skills**
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- Proven experience as a Customer Success Manager or in a similar role, managing enterprise accounts.
- Strong understanding of IT products, services, and solutions.
- Fluency in Arabic and English along with excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively with cross-functional teams.
- Highly organized, detail-oriented, and results-driven.

**What We Offer**
- A team of bright, hard-working, and innovative people that will contribute to your growth.
- Competitive Salary and comprehensive benefits plan.
- A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

**Other**
This is a full-time hybrid job in Manama, Bahrain.

**Closing**

Mobiz embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. We are an equal opportunity employer.

We thank all applicants for their interest. We will contact you if you are selected to move forward in the recruiting process.

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