![Mobiz](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 weeks ago
**About Mobiz**
Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve.
**What Can You Expect?**
Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.
**Who Are We Looking For?**
We are seeking a motivated and results-driven Customer Success Manager (CSM) to join our dynamic team in the GCC region.
You will be the first point of contact for our customers in this region, ensuring their satisfaction and retention. This role requires fluency in Arabic along with English and a strong understanding of IT products and services. The CSM will manage enterprise accounts and drive customer success initiatives.
**Key Responsibilities**:
**Customer Success Program**:
- Execute and manage the Customer Success Program to maximize client satisfaction and retention.
- Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
- Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
- Identify opportunities for upselling or cross-selling additional products and services.
- Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
**Sales and Business Development**:
- Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
- Collaborate with our technology partners in the region for account mapping.
- Proactively communicate new product or service offerings to both current customers and potential prospects, showcasing their benefits and advantages.
**Sales Reporting and Documentation**:
- Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
- Prepare regular sales and KPI reports to track and measure progress against targets.
**Qualifications and Skills**
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- Proven experience as a Customer Success Manager or in a similar role, managing enterprise accounts.
- Strong understanding of IT products, services, and solutions.
- Fluency in Arabic and English along with excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively with cross-functional teams.
- Highly organized, detail-oriented, and results-driven.
**What We Offer**
- A team of bright, hard-working, and innovative people that will contribute to your growth.
- Competitive Salary and comprehensive benefits plan.
- A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.
**Other**
This is a full-time hybrid job in Manama, Bahrain.
**Closing**
Mobiz embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. We are an equal opportunity employer.
We thank all applicants for their interest. We will contact you if you are selected to move forward in the recruiting process.
-
Customer Success Manager
1 week ago
Manama, Bahrain Talent Pal Full time**About Mobiz** Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve. **What Can You Expect?** Every day at Mobiz we work with a deep sense of...
-
Associate - Customer Success
2 weeks ago
Manama, Bahrain Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Customer Success Coordinator
2 weeks ago
Manama, Bahrain Unilode Full time**ABOUT UNILODE** **POSITION OVERVIEW** The Customer Success Coordinator focuses on developing and maintaining customer and stakeholder relationships. This position ensures that contractual obligations are met and that customers have a clear understanding of Unilode practices and procedures to ensure control of assets. * GENERAL RESPONSIBILITIES* -...
-
Client Success Manager
3 weeks ago
Manama, Bahrain Domo Ventures W.L.L. Full time**Job Summary**: Our client a regional branding agency is looking for a Client Success Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion...
-
Client Success Manager
3 days ago
Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full timeAbout the Role:The Senior Client Service Executive will be responsible for developing and maintaining strong relationships with clients through exceptional after-sales services. This involves following up with internal departments to ensure successful project completion, addressing client feedback, and implementing necessary modifications.Key...
-
Client Success Specialist
1 day ago
Manama, Manama, Bahrain RESO Full timeJob DescriptionUnlocking Partner PotentialWe are seeking a motivated and detail-oriented Accounts Management Specialist to help drive partner success and amplify our impact across industries. In this role, you will be responsible for building and maintaining strong, long-term partnerships with clients across diverse sectors.Responsibilities:Relationship...
-
Work @ Home Contact Center Agents
3 weeks ago
Manama, Bahrain Gulf Customer Experience Full timeJoin a regional team of contact center agents delivering customer service, sales and support from the comfort of your home. - Select the work schedule that fits with your lifestyle - Enjoy being independent contractor with Gulf CX - Grow your skillsets to get more advanced projects with higher pay **What do you need to get started?** - A quiet place to work...
-
Contact Center Trainer
3 weeks ago
Manama, Bahrain Gulf Customer Experience Full time**About the Training Specialist position**: We are looking for a skilled Training Specialist who will enhance the competencies of individual employees by organizing training programs that will boost their workplace performance in alliance with our company's core values. Your duties will include performing training needs assessments, designing and delivering...
-
Customer Onboarding Specialist
2 weeks ago
Manama, Bahrain Procural W.L.L. Full timeWe are looking for motivated and experienced Individuals to join our team! This is an excellent opportunity for someone who enjoys working in a fast-paced environment, loves problem-solving, and has experience with B2B onboarding within the Bahrain market. If you have strong interpersonal skills and can ensure client success while being highly organized and...
-
Customer Experience Manager
2 weeks ago
Manama, Bahrain Bahrain Airport Services Full time**Main Objectives** To manage the company’s airport related customer service, experience and journey and be accountable for the development and monitoring of SLAs with airport related customers and relevant stakeholders. To track, measure and maintain performance records against agreed KPIs and conduct satisfactions surveys of airlines, passengers and...
-
Customer Service Operations Manager
1 day ago
Manama, Manama, Bahrain Jobtrack Management Services Full timeJob Opportunity at Jobtrack Management ServicesA challenging role has become available within our dynamic team, offering the chance to grow professionally and contribute to our company's success.About the Position:Manage a team of service experts, guiding them towards achieving exceptional results and high-quality service delivery.Develop and execute service...
-
Bahraini National Partner Success Officer
2 days ago
Manama, Bahrain Just Clean Intent Services Company W.L.L Full timeRole: Looking for a Partner Success Officer who will be responsible for acquiring new partner accounts for the business and achieving the company’s targets of selling justclean products (marketplace, logistics, and SaaS systems) to the partners. Also, ensure that the brand is represented at the required standards. Partner Success officer will be...
-
Manager for Sales and Customer Services
1 week ago
Manama, Bahrain CB Cafe Full time**Duties & Responsibilities**: ** Arabic** - Deliver up to mark service and maximize customer satisfaction. - Efficiently and successful coordination between front and back of house operation. - Review product quality and services rendered. - Organize and supervise shifts and duty rosters. - Plan and conduct efficient delivery order system. - Develop and...
-
Client Success Leader
3 days ago
Manama, Manama, Bahrain Standard Chartered Full timeSitting at the forefront of our organization's commitment to innovation, Standard Chartered is a global bank that makes a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.About the RoleThis exciting opportunity as an Associate...
-
Customer Operations Specialist
2 weeks ago
Manama, Bahrain Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Retention Strategist
4 days ago
Manama, Manama, Bahrain Calo Inc. Full timeJob SummaryWe are seeking a highly skilled CUSTOMER RETENTION STRATEGIST to join our Growth team at Calo Inc. The successful candidate will be responsible for developing and executing robust customer retention strategies, aiming to minimize churn and enhance customer lifetime value.As a key member of our team, you will take charge of building and managing...
-
Customer Service Representative
3 days ago
Manama, Manama, Bahrain Gulf Marketing Group (GMG Group) Full timeAt GMG, we believe that our employees are our greatest asset and that their growth and development are essential to our success.We offer a range of training and development programs to help our employees build new skills and advance in their careers.Some of the key areas of focus for our training and development programs include:Sales and marketingLeadership...
-
Customer Experience Director
4 days ago
Manama, Manama, Bahrain Qatar Airways Full timeJob DescriptionCareer Opportunity - Airport Services Duty SupervisorWe are excited to announce an outstanding career opportunity to join Qatar Airways Ground Services as an Airport Services Duty Supervisor. As an Airport Services Duty Supervisor, you will supervise your team to deliver exceptional customer service to our customers, ensuring they receive the...
-
Customer Experience Executive
1 week ago
Manama, Bahrain Stc Full timeSector: - Consumer- Department: - Customer Experience- Country: - Bahrain- Location: - Bahrain - Manama- Contract Type: - Full Time- Job Objective: - Develop end-to-end customer journey across conventional and digital touchpoints to ensure optimal customer experience. - Key Responsibilities: - Identification of Customer Experience Improvement...
-
Customer Experience Executive
7 days ago
Manama, Bahrain stc bahrain Full timeJob Objective Develop end-to-end customer journey across conventional and digital touchpoints to ensure optimal customer experience. Key Responsibilities Identification of Customer Experience Improvement actions/initiatives/ customer pain points and associated business plans and benefit cases. Creating/Mapping of existing and new customer journeys...