Bahrain & QAtar Ops Control Head

2 weeks ago

Manama, Bahrain Citi Full time

**ob Purpose**:

- Execution of Operations control plan & strategy in conjunction with functional leadership and country business management.
- Proactive identification and assessment of risk and controls; working with businesses to reduce operational, franchise, reputational and strategic risk.
- Maintain a flexible control framework to support evolving technologies and risks
- Establishing a common control framework across Operations through analysis, reporting, training and control forums.
- Partner with Operations to ensure operating resiliency through standards, controls and governance.
- Enrich human capital through diversity, ethics, learning and meritocracy.

**Responsibilities**:

- Standard Controls Test Plan - Being responsible to execute Standard Controls Test Plan, review country specific processes based on any local requirements, ensure timely submission of review results and corrective actions with focus on content & quality. Work with Operations in planning corrective actions and ongoing analysis and monitoring of exceptions trend.
- Proactive reviews - Design, plan & execute proactive review schedule for the year including:

- Health checks: Conduct targeted reviews focused on specific operating areas/functions or a business unit driven by control concerns/high risk areas/OREs.
- Process deep-dive: Conduct front to back review of a function of business aligned process driven by function/process failures and control indicators.
- Conformance reviews: Conduct targeted reviews to ensure compliance/conformance with procedures and programs relating to operations global, regional functional policies etc. driven by new or changed policies, standards or directives, audit and business monitoring issues.
- Controls advisory - Provide guidance to Operations as it relates to control design. Control evaluation of NPACs and key policies, standards, directives as it relates to Operations. Review Operations submissions for DCQ (Disclosure Committee Questionnaire) for escalation to senior management and be a member and participate in policy committees and forums.
- Risk & control support - On an ad-hoc basis, provide any specific onsite support on the following areas TPM, COB, Fraud Management, Entitlements, EUCs.
- Control forums - Lead O&T Risk & Controls forums, focus on emerging trends and key risk indicators, be engaged in key developments and awareness, Participate in Risk & Control forums (BRCC, RCMC etc.). Provide input for regional forums and initiatives.
- MPP - Provide guidance on Manual Payments Processing to Operations. Monitor MPP deviations, review of MPP deviations prior to submission for approval. Review of MPP process and underlying controls on periodic basis.
- Ops Risk Events (ORE) oversight (e.g. PLE/Near Miss, Ops Losses etc.) - Provide guidance & be point of escalation, follow through units to ensure timelines are adhered to for input into system, challenge remedial actions and root cause. Check data quality for OREs and be part of the approval chain wherever required. Work with stake holders in root cause analysis and documenting lessons learnt.
- Audit interface & oversight - In partnership with Operations, ensure a state of audit readiness at any point of time. Close monitoring of the IA, regulatory and other reviews. Engage with entity owners in review of audit issue and analyse non-IBAM issues.
- CAP management - Be engaged with Operations through full lifecycle of CAP, review of the CAPs prior to raising in iCAPs to ensure the quality of the CAP, perform validation to ensure sustainable remediation for level 3 and above and all IA CAPS.
- KRI oversight & challenge - Monitor metrics and key risk indicators via Operations MIS and ICG dashboards. Analyse and monitor emerging trends, engage with Operations to drive remediation, challenge key risk items within Operations metrics and continuous monitoring for improvements in key risk indicators.
- MCA oversight - Acts as MCA Champion for ICG O&T by supporting the implementation of gold copy PRCs (Process, Risk & Controls). Provide support for the Quarterly Risk Assessments (QRA) and Annual Risk Assessments (ARA). Review the effectiveness of MCA and ensure it properly covers risks & controls for area of responsibility, monitoring methodologies capture the issues effectively.
- Balance Sheet Exceptions Reporting - Monitor BSER exceptions, work with Operations to understand key BSER risk items for escalation where required, monitor trends and variances, work with operations on remediation plans and minimize manual touch points.
- Red account oversight - Monitor the number and value of red accounts, review underlying root cause, analyse and monitor trends, work with Account Owner/Proof Owner on remediation and ensure controls representation in regional Accounts Review Committee where required.
- End User Computing EUC oversight - Understand and evaluate inherent and residual risk, work with Operations to mitigate use of EUCs, oversight an

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