Quality Manager
5 days ago
The Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel.
This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines adherence.
The Quality Manager collaborates with various departments to maintain and enhance the hotel's reputation for exceptional service and guest experiences.
**Responsibilities**
- Quality Control
- Audits and Inspections
- Guest Feedback Management
- Training and Development
- Continuous Improvement
- Reporting and Communication
**Qualifications**
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Proven experience in a quality assurance or quality control role within the hotel industry
- Strong knowledge of hotel operations, service standards, and guest expectations.
- Proficiency in using relevant software and tools for data analysis and reporting.
- Flexibility to adapt to a dynamic and fast-paced environment.
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