Commercial Quality Manager

3 weeks ago

Manama, Bahrain Mondelēz International Full time

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

**How you will contribute**

You will be the point of contact for multiple internal and external locations on Distribution quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with Commercial quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will lead regional Commercial quality programs; share best practices among distribution sites through quality benchmarking; manage special situations and early warnings with respect to Supply Chain investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Related experience in operations, distribution quality and/or R&D/Log Ops
- Knowledge of quality systems (HACCP, ISO9001 and FSSC22000)
- Microbiology and food safety and sanitation experience
- Handling multiple tasks and prioritize
- Communication and leadership skills on cross-functional teams
- Statistical processes and problem-solving techniques
- Business acumen and influencing and negotiating
- Auditing certification or equivalent experience is a decided advantage

**More about this role**

**What you need to know about this position**:
Commercial Quality shall assure that Business Unit and third parties activities affecting quality and safety of products, packaging, premiums & promotions comply with local regulations as well as with MDLZ Quality Chain Management System.

**Education / Certifications**:

- Food engineering or chemical/ physical engineering
- ISO 9001, FSSC 22000 & HACCP standards knowledge
- Log Ops or CSL Experience/Exposure - Preferable

**Job specific re**sponsibilities**:
1. Coordinates the establishment, development and maintenance of systems to ensure compliance with MDLZ Quality Chain Management Systems and Policies.

2. Maintains documents and records to satisfy Mondelez International Quality systems and legal requirements.

3. Responsible for Direction, Implementation, Review and Improvement of all F.G. W.H. Quality Programs, including:

- HACCP Program
- GWP Program
- Hold & Release Program
- Finished Product Testing & Grading Program
- Calibration Program
- Warehouse Program
- Internal and External Audits

4. Ensuring that all HACCP plans in Warehouses/Co-packers are updated and approved to the current Mondelez International Global, Inc. Standard (Validations/Verifications)

5. Ensure that all changes to the process and product testing are properly documented by approved partial HACCP plans.

6. Ensures that products produced complies with current specification to meet safety, quality and local, state and federal regulatory requirements via system implementation, training and auditing.

7. Warehouse/Re - packer Audit support: Responsibility for
- Quality assurance in local warehouses (Mondelez International owned warehouses / external warehouses) and Re
- packers.
- Re-packers evaluation.
- Ensuring regular monitoring of the quality systems (QCMS) is performed. Following up issues raised through audits and ensure appropriate corrective actions are implemented
- Food Defense in the Supply Chain.

8. Audits are performed to ensure that all Critical Control Points are checked as outlined in various plans.

9. Quality building programs with the trade/customers (freshness, trade returns, unsalable, quality yield initiative).

10. Acts as a quality link between local BU, other BUs, R&D, plants and Corporate Quality functions. Acts as a contact and coordinator for Corporate Quality Audits of the BU.

11. Drives continuous improvement for all quality aspects related to BU activities. Identify the improvement needs and drive implementation of quality building programs thus improving quality and reducing costs.

12. Ensures BU management is continuously updated about the important modifications and quality status
- prepares quality reviews and presents to BOM 13. Provides support to BU when needed to the decision taking process, leading quality related risk assessment (e.g. product returns from trade).

14. SS management support: Provide support for Special Situations/emerging issues relating to product quality.

15. BU Driven Consumer and customer complai

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