Front Office Supervisor
6 months ago
hotel experience
opera system knowledge
to work immediately
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful, and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit/floor limit policies.
10. Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
11. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested, or deemed necessary by management.
17. Ensure the Front office log book and the hotel log book are always updated and actioned upon.
18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
21. Takes responsibility in the absence of the Duty Manager / Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
-
Front Office Supervisor
7 months ago
Manama, Bahrain Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...
-
Front Office Supervisor
7 months ago
Manama, Bahrain Hilton Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
-
Front Office Supervisor
6 months ago
Manama, Bahrain Ramada by Wyndham Bahrain Full timeThe front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. - They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise. - responsible for managing room inventory and coordinating with...
-
Front Office Supervisor
5 months ago
Manama, Bahrain Hilton Full timeFront Office Supervisor Position Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across...
-
Front Office Supervisor
5 months ago
Manama, Bahrain Hilton Full timePosition Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations). Duties &...
-
Front Office Supervisor
5 months ago
Manama, Bahrain Nordic Holdings Full timewith opera system knowledge 5 star hotel experience To supervise and assist in the cashiering procedures during the shift.To check credit limit report and follow up accordingly Performs all jobs within the Front Desk, AYS/Switchboard and Concierge/Guest Services as necessary Temporarily functions in place of the Front Office Manager in his/her...
-
Front Office Supervisor
6 months ago
Manama, Bahrain AccorHotel Full time**Company Description** Novotel Bahrain Al Dana Resort is an international class Resort that combines traditionally-elegant Arabic architecture with a modern touch. This deluxe resort is located in the heart of the Kingdom's diplomatic and business area. **Responsibilities**: Dealing with all guest enquiries and needs; the accurate billing of guest...
-
Front Office Manager
6 months ago
Manama, Bahrain Hilton Full timeFront Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...
-
Front Office Manager
6 days ago
Manama, Bahrain Onyx By Rotana Full timeJob Summary: The Front Office Manager is responsible for overseeing all aspects of the front office operation, including guest services, reservations, and housekeeping. They are also in charge of managing the rooms division team to ensure smooth operations and exceptional guest experiences. Job Responsibility: 1. Develop and implement front office policies...
-
Assistant Front Office Manager
2 months ago
Manama, Bahrain Hilton Full timeAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
-
Front Office Manager
6 months ago
Manama, Bahrain Naturecene Full timeThe Front Office Manager plays a pivotal role in launching our eco-luxury resort, overseeing every guest detail from reservations to check-out. Responsibilities include creating top-notch policies, training staff for exceptional service, and handling guest needs. Beyond the front desk, the role will manage marine operations with a focus on sustainability....
-
Sr. Front Office Supervisor(Only Hotel Experience
5 months ago
Manama, Bahrain Gulf Court Hotel Full time**Requirements**: - Nature and length of previous experience: 0-2 years of experience in similar field - Specialist knowledge: Proficiency in MS office and Opera - Language Fluency: English Arabic is a plus - Current Location: Bahrain only apply **Job Types**: Full-time, Contract, Permanent **Experience**: - Hotel: 2 years (preferred) - Front Office: 2...
-
Front Office Supervisor
3 months ago
Manama, Bahrain Cluster Inter. Hotels Full time1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive...
-
Assistant Front Office Manager
2 months ago
Manama, Bahrain Talent Pal Full timeAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
-
Front Office Executive
6 months ago
Manama, Bahrain JC Group Full timeRESPONSIBILITES Ensures front desk is tidy and presentable with all necessary material (pens, forms, paper etc.). - Greets and welcome guests/ residents, ensuring entering details of guests & monitoring their movement within the premises. - Answers questions and address complaints, providing solution/ advise at the first instance. - Keep up-to-date...
-
Site Supervisor
3 months ago
Manama, Bahrain Engineering and Architecture Consultancy Office Full time**Job Brief** A leading Engineering Consultancy Office in Bahrain is looking for a Site Supervisor specialized in supervising Civil Engineering works to work with their team of Architects & Engineers and supervise our under-construction projects. If you hold a degree in Civil Engineering, have ample experience in site supervision and previously worked in...
-
Front Office Receptionist
1 day ago
Manama, Bahrain Diva Hotel Full timeDiva Hotel in Juffair is looking for a Front Office Female Receptionist only with relevant hotel experience. Pay: BD170.000 - BD200.000 per month Application Question(s): - Do You Have IDS Knowledge **Experience**: - 2year: 1 year (required) **Language**: - English (required) Application Deadline: 15/12/2024
-
Site Supervisor
6 months ago
Manama, Bahrain Engineering and Architecture Consultancy Office Full time**Job Brief** A leading Engineering Consultancy Office in Bahrain is looking for a Site Supervisor specialized in supervising Civil Engineering works to work with their team of Architects & Engineers and supervise our under-construction projects. If you hold a bachelor's degree in Civil Engineering, have ample experience in site supervision and previously...
-
Receptionist/front Office
1 month ago
Manama, Bahrain Era Projects Full timeA leading Real Estate developer company in the kingdom of Bahrain is looking for an experienced Receptionist/ Front Office Executives - Greeting and assisting of clients/ visitors in a professional and friendly manner - Direct persons to correct destination - Direct phone inquiries to the appropriate staff members - Maintain the reception area neat and...
-
Front Office Receptionist
6 months ago
Manama, Bahrain Novotel Bahrain Al Dana Resort Full timeCompany Description Novotel Bahrain Al Dana Resort is an international class Resort that combines traditionally-elegant Arabic architecture with a modern touch. This deluxe resort is located in the heart of the Kingdom's diplomatic and business area. Job Description Responsibilities: Dealing with all guest enquiries and needs; the accurate billing of...