Front Office Executive

3 months ago


Manama, Bahrain JC Group Full time

RESPONSIBILITES

Ensures front desk is tidy and presentable with all necessary material (pens, forms, paper etc.).
- Greets and welcome guests/ residents, ensuring entering details of guests & monitoring their movement within the premises.
- Answers questions and address complaints, providing solution/ advise at the first instance.
- Keep up-to-date information of the property, such as amenities, rules and regulations, nearby places etc. so as to inform tenants/ guests when asked.
- Answer all incoming calls and redirect them to concerned individual or keep messages & handling correspondence.
- Receives letters, packages etc. and distributes them, on time, maintaining an up-to-date registry.
- Keeps updated records and files both in hard and soft copies, updating related systems.
- Liaise with main office for resident contract, ensuring residents sign them.
- Advise related parties for renewal of agreements.
- Guides guests, showing them the building and its rooms for obtaining tenants.
- Update tenants and guests, of rules and regulations of the property.
- Assists in arranging for laundry requirements of tenants.
- Assists in communication to housekeeping team and maintenance team of any tenant’s requirements or complaints, informing them when tenants/ guests leave to do the needful.
- Ensures safety of the property by constantly checking CCTV cameras, issuing door access & parking access, checking in and out of guests/ tenants, etc.
- May be required to visit different levels of the premises for a routine check.
- Ensures collection of monthly rent (cash/ cheque), ensuring timely invoice are provided, informing management if there is a failure to pay rent, depositing such rent to Finance on a daily basis.
- Will be required to handle petty cash ensuring proper paper work and approval are in place.
- Record, maintain any incident reports, highlighting the same to management in a regular basis.
- Typing out and preparing related/ required reports.
- Assist in recruiting & training of new staff both in front office & housekeeping team.
- May be required to take up other ad-hoc responsibilities.

QUALIFICATIONS

Proven experience as front desk representative, agent or relevant position
- Must have minimum 1-year experience in the hospitality industry
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping, MS Office (especially Excel and Word)
- Proficient communication in English (oral and written)
- Strong people skills and problem-solving skills.
- Good organizational and multi-tasking abilities.
- Customer service orientation.
- High School diploma; additional qualifications will be a plus.
- Knowledge of various currency & exchange rates.

**Job Types**: Full-time, Permanent

Pay: BD150.000 per month

Application Deadline: 24/11/2021



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